I enter my license details and the app still doesn't work, after a while I get the message
"Your license could not be verified...
Your license may have expired or your license file may have been corrupted.
In the latter case, you can try to reactivate this license by
deleting the license file from the user directory at
C:\Users\elwis\APP-License.lic
If you continue to receive this message and you believe your license is valid, please contact technical support at:
support@astropixelprocessor.com"
I haven't had any problems with the program for several months, I formatted the system, and still the same, and the path "C:\Users\elwis\APP-License.lic" does not exist. HELP!
Hi Patryk,
Would it be an idea if I check our database and send you the details we have? Maybe you have a typo somewhere.
edit: Also, did you uninstall APP via add/remove programs or do you have another version installed? It's advised to uninstall and reinstall in this way and only have 1 version.
I reinstalled the program - it doesn't work, I did the win11 format - it doesn't work, I updated the graphics card files - it doesn't work, I replaced the files from a separate computer - it doesn't work, I set up a free account - it doesn't work, I have no ideas, I don't have the strength, I checked it countless times what I type doesn't work either
Ok, that's weird indeed. Let me send you your details again first just for you to double check them. I'll do this first thing tomorrow.
I've send you the details, please verify they are exactly what you enter. I'll also look in our logs if I can see what may be the issue.
@vincent-mod I checked on another computer, everything works as it should, but on my laptop nothing works...
That is very odd, what is the difference between your other computer and this laptop?
@vincent-mod I have an i7 9750h processor, rtx2060 and 32gb ram, and on the second pc to which I do not have access because it is my friend's i7 7gen, gtx 1070 and 16gb ram, win 11 in both cases
Do you know what program is responsible for checking the license? I did the second format of the system, it still does not work, during installation and entering the license data, the "APP-License.lic" still file is not created
APP is checking it internally. I'm not seeing your name popping up in our log at the moment, I'll look further but it's very strange. Unfortunately Mabula still has a week of holiday left so I hope you can wait that long. I'll forward this to him.
I installed next to win11 linux ubuntu 22.04.3, unfortunately there is also the same problem
Thank you, I've let Mabula know so he will come back to you soon.
Hi Patryk Zubala @elwis,
Is everything okay now? I have sent you an email yesterday about your license. Did you receive it?
I see in our records that you were able to activate the license on thursday 10-8 and also today, so I assume that everything is okay now?
If you are using an older APP version, that could also explain the issue, older APP versions actually had a bug in the licensing activation and checking, so please update to the latest APP version by going here: https://www.astropixelprocessor.com/downloads/
and please let us know if everything is okay now.
Mabula
