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Installation of version 1.080 not working on Windows 10


(@dougggg)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 3
Topic starter  

I downloaded the 30 day trail version 1.080 windows 64 bit. Running on Windows 10 Home version 1903. I rebooted my computer after installation. When I run the file AstroPixelProcessor.exe directly from a command processor, nothing happens. I do have Java already installed jdk-14 if that is problem. There were not error messages during installaion.

Doug

This topic was modified 2 years ago by Douglas Gardner

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(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4714
 

No, it should be stand-alone as it has its own Java VM. So a regular double-click on the icon doesn't work either?


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(@dougggg)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 3
Topic starter  

An icon did not get installed on the desktop - perhaps that is a clue. If I go to the directory and double click in Explorer that also does not start the application.


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(@vincent-mod)
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Joined: 5 years ago
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Mm, that would indicate the installation didn't work properly I think. Could you maybe try to delete the directory, restart Windows and try again? Just to be sure it's not a system issue somehow?


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(@dougggg)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 3
Topic starter  

Not sure what's happening on Windows 10, just installed on my laptop and it looks fine, so OK for a test run. Thanks.


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(@vincent-mod)
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Joined: 5 years ago
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Ok, if you can't get it to install on Windows 10, please let us know as that should work of course. 🙂 I hope you can get a good idea about APP.


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(@mabula-admin)
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Posted by: @dougggg

I downloaded the 30 day trail version 1.080 windows 64 bit. Running on Windows 10 Home version 1903. I rebooted my computer after installation. When I run the file AstroPixelProcessor.exe directly from a command processor, nothing happens. I do have Java already installed jdk-14 if that is problem. There were not error messages during installaion.

Doug

Dear Doug @dougggg & @vincent-mod,

If you see nothing when you run the AstroPixelProcessor.exe from the commandline, then the problem is very likely caused by other software on that computer. Security software like anti-virus or anti-malware is most likely blocking the .exe from being able to run. Especially free tools like free anti-virus and free anti-malware give a lot of false positives and cannot be trusted. So disable such software one by one and check if AstroPixelProcessor.exe will run then 😉

Astro Pixel Processor and Aries Productions were audited by GlobalSign which has confirmed that Astro Pixel Processor is legitimate and safe software without virusses or malware etc... to guarantee this, the sofware releases are always digitally signed with an Extended Validated Code Sign certificate to ensure that the software is safe. Free tools often don't seem to understand this and can still block software allthough it is signed to guarantee that the code has not been tampered with.

If the issue was in Astro Pixel Processor, then on the commandline you would see output and perhaps some fatal crash report for instance.

Please let us know if you can find the cause of the block 😉 on that computer and which software was responsible.

Kind regards,

Mabula

 


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