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31 July 2020 - Comet Registration video tutorial using APP 1.083-beta1 released.

30 July 2020 - APP 1.083-beta1 has been released introducing Comet processing! This 1st beta has comet registration. The stable release will also include special comet integration modes.

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[Solved] VAT???  

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 Gary
(@garyrmck)
White Dwarf Customer
Joined: 3 years ago
Posts: 15
July 12, 2017 07:17  

Hi Mabula,

is it possible for you to have a price excluding VAT for those of us outside the EU? makes a significant difference in price for those of us on a pension 🙂

chers

Gary


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
July 12, 2017 08:49  

Hi Gary,

Yes, certainly.

Only EU residents will need to pay VAT, the shop should detect from which country you are buying and should apply the VAT rate applicable to the country of the buyer. If you are ordering from outside the EU, then the VAT rate should be zero.

Doesn't this work correctly in your case?

Where are you located currently?

Cheers,

Mabula


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 Gary
(@garyrmck)
White Dwarf Customer
Joined: 3 years ago
Posts: 15
July 12, 2017 10:35  

Hi Mabula,

I'm in Australia. I'll checkout the cart to see if it is working....Just tried checking out - does not take the VAT off. Still charges full 125 Euros.

cheers

Gary


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
July 12, 2017 11:32  

Hi Gary,

The pricing is correct then for your location.

The price excluding VAT is 125 euros, with VAT 20% it would be 150 Euros. So the shop is showing this correctly.

People in the Netherlands for instance will see:

Euros 125 incl. VAT euros 151,25

I realise now that this might be a bit unclear from the website. I'll adjust this.

Cheers,

Mabula


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(@mbm8e)
Hydrogen Atom Customer
Joined: 2 months ago
Posts: 1
September 24, 2020 17:56  

Hi I am trying to upgrade my license but I keep getting an error saying I can't be provided with a VAT code because I am in the US. How can I resolve this? My billing address is set to US


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(@cdurrer)
Hydrogen Atom Customer
Joined: 1 month ago
Posts: 2
September 24, 2020 17:59  

I having the same problem, I'm in country CH. Wanted to buy a license, but not possible to checkout


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
September 24, 2020 21:43  

Hi Matthew @mbm8e and Cyrill @cdurrer,

Please accept my apologies for the inconvenience. This morning, we updated a software plugin responsible for VAT calculations and it had a bug as it turned out...

I have restored the previous version of the plugin and now all should work normally again at checkout, so please try and let my know if all is okay now 😉

Kind regards,

Mabula


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(@cdurrer)
Hydrogen Atom Customer
Joined: 1 month ago
Posts: 2
September 24, 2020 22:28  

Hi Mabula

It worked for me, thx. 


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