UPDATE FROM MABULA
I have had a very rough 2 months unfortunately health wise. I was struck 3x in a row with bacterial infections. The second infection occurred after a routine hospital checkup and I became very sick. I had to rest and take a lot of antibiotics. Once I was recovering and restarting work 1 month ago, I again became sick. The infection was not yet gone, so even more antibiotics and rest was needed. Needless to say, it took a lot of my energy and I needed a lot of rest.
Finally, the infection is really gone and my energy is coming back step-by-step now and I have started work again. I am terribly sorry to have kept you waiting for support. I will address all outstanding questions and e-mails step-by step and will be on the forum daily from today.
APP 2.0.0-beta47 will come soon as well, a lot of work was already completed before I became very ill, so the release is also nearly ready for you. Beta47 will be much faster actually. Many workflows will be more than 2x faster, mosaics can even be 10x faster than before because registration really received a major boost... all compared to beta46. Before I release it, I will make sure that everything is working properly and then I will release it.
Hi Mabula,
is it possible for you to have a price excluding VAT for those of us outside the EU? makes a significant difference in price for those of us on a pension 🙂
chers
Gary
Hi Gary,
Yes, certainly.
Only EU residents will need to pay VAT, the shop should detect from which country you are buying and should apply the VAT rate applicable to the country of the buyer. If you are ordering from outside the EU, then the VAT rate should be zero.
Doesn't this work correctly in your case?
Where are you located currently?
Cheers,
Mabula
Hi Mabula,
I'm in Australia. I'll checkout the cart to see if it is working....Just tried checking out - does not take the VAT off. Still charges full 125 Euros.
cheers
Gary
Hi Gary,
The pricing is correct then for your location.
The price excluding VAT is 125 euros, with VAT 20% it would be 150 Euros. So the shop is showing this correctly.
People in the Netherlands for instance will see:
Euros 125 incl. VAT euros 151,25
I realise now that this might be a bit unclear from the website. I'll adjust this.
Cheers,
Mabula
Hi I am trying to upgrade my license but I keep getting an error saying I can't be provided with a VAT code because I am in the US. How can I resolve this? My billing address is set to US
- You cannot use a VAT number since your country (US) is outside of the EU.
I having the same problem, I'm in country CH. Wanted to buy a license, but not possible to checkout
Hi Matthew @mbm8e and Cyrill @cdurrer,
Please accept my apologies for the inconvenience. This morning, we updated a software plugin responsible for VAT calculations and it had a bug as it turned out...
I have restored the previous version of the plugin and now all should work normally again at checkout, so please try and let my know if all is okay now 😉
Kind regards,
Mabula
Hi Mabula
It worked for me, thx.
