[Sticky] License Sticky  

Just an update - the email licence code has just come through.

Thank you.

Barry

Excellent Barry 😉 

The order processing is not completely automated yet, so that was the reason for the delay. I am currently working to have it fully automated 😉

Kind regards,

Mabula

Greetings 🙂 Just registered and DLed the trial version of APP and, like Barry.Wilson, received 2 Mails but no Trail Licence Code, even in Spam. Is it possible to receive a code ? 🙂 TYVM in advance

JBG

Hi JBG,

I have just processed your order, you should have received your trial code now 😉

Let me know if all is okay.

Kind regards,

Mabula

Hoi Mabula,

krijg de trial versie niet geactiveerd, heb een active internet connectie.

Edit by Mabula: I can't activate the Trial license, I do have an active internet connection.

mvg, Eric

Hi Eric,

Thank you for contacting me.

I have just looked up your order. Your order date was 2017-06-29.

APP has changed a lot in the past 6 months and one of those changes is a new application security. To transition the application to a new security model, a new license activation database was constructed. The old database has recently been de-activated and is no longer supported. Old APP versions would need this old database to be running and it is no longer. So to be able to activate your trial license you will need to do the following:

- download the latest APP version following this video:

I have extended your download permissions to 31-3-2018.

- Then use your current trial license to activate it. To be sure, I will send the details to your e-mail address once more.

Let me know if you can download APP 1.056 and activate it now.

Kind regards,

Mabula

Hi Mabula,

thanks it's working now.

kind regards,

Eric

Excellent Eric,

Thank you for your feedback 😉

Mabula

Hi Mabula, I have a current renters license, expires in October. I have just changed laptops and can't find the email with the license information on it. Are you able to re-send please?

Posted by: stevemacdonald

Hi Mabula, I have a current renters license, expires in October. I have just changed laptops and can't find the email with the license information on it. Are you able to re-send please?

@stevemacdonald, I have resent the original e-mail with your license ;-). Let me know if you need further help.

Kind regards,

Mabula

Hello,

I downloaded a trial last year, I played with it for a day or two but never got to grips and ran out of time so I didn't purchase it.

I'd like the chance to evaluate it again, how can I do this?  I'm guessing that if I download and install the latest version then It won't let me run it due to the expired trial that's on my PC already.

Thanks,

Ian

Hi Ian @starflyer,

I have verified our records of your old Trial license and I am happy to give you a new Trial 😉

Your old Trial license has been removed from our records and I have created a new one for you.

You should have received your new Trial License and order confirmation in your registered email inbox as well.

Let me know if you have received it 😉 and can download the latest version and activate it with the new license.

Kind regards,

Mabula

Many thanks Mabula, appreciated.

Cheers

Ian

Posted by: Ian

Many thanks Mabula, appreciated.

Cheers

Ian

 

Excellent Ian @starflyer 😉

Hi all,

I lost the email with my license info for login on it.  My desktop's hard drive died so I had to replace the HD and rebuild.  I can't get in to APP.  How do I get the license info again.  I emailed in to support but have heard nothing as of yet.  Thanks!!!

Sorry, I'm on it!

Hi I bought a renter license about a month ago. I've been using it fine till now, but today when I started APP I was prompted to enter my license details. I cannot find the email, and I can't see any way of getting the license key from your site. Please advice.

ok I think this is because I recently added more RAM to my PC. I dont believe I was ever sent a license code for my renter license. please advise. I am not on site. I access my PC via RDP so cannot remove the additional RAM.