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31 July 2020 - Comet Registration video tutorial using APP 1.083-beta1 released.

30 July 2020 - APP 1.083-beta1 has been released introducing Comet processing! This 1st beta has comet registration. The stable release will also include special comet integration modes.

9 July 2020 - New and updated video tutorial using APP 1.081: Complete LRGB Tutorial of NGC292, The Small Magellanic Cloud by Christian Sasse (iTelescope.net) and Mabula Haverkamp

2019 September: Astro Pixel Processor and iTelescope.net celebrate a new Partnership!

[Sticky] License Sticky  

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(@barry-wilson)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
September 10, 2017 17:21  

Just an update - the email licence code has just come through.

Thank you.

Barry


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
September 11, 2017 19:00  

Excellent Barry ๐Ÿ˜‰ย 

The order processing is not completely automated yet, so that was the reason for the delay. I am currently working to have it fully automated ๐Ÿ˜‰

Kind regards,

Mabula


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(@jb-gayet)
White Dwarf Customer
Joined: 3 years ago
Posts: 12
September 29, 2017 22:19  

Greetings ๐Ÿ™‚ Just registered and DLed the trial version of APP and, like Barry.Wilson, received 2 Mails but no Trail Licence Code, even in Spam. Is it possible to receive a code ? ๐Ÿ™‚ TYVM in advance

JBG


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
September 29, 2017 22:58  

Hi JBG,

I have just processed your order, you should have received your trial code now ๐Ÿ˜‰

Let me know if all is okay.

Kind regards,

Mabula


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 Eric
(@mr-kluizenaar)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
January 6, 2018 18:51  

Hoi Mabula,

krijg de trial versie niet geactiveerd, heb een active internet connectie.

Edit by Mabula: I can't activate the Trial license, I do have an active internet connection.

mvg, Eric

Astro Pixel

ย 


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
January 7, 2018 14:25  

Hi Eric,

Thank you for contacting me.

I have just looked up your order. Your order date was 2017-06-29.

APP has changed a lot in the past 6 months and one of those changes is a new application security. To transition the application to a new security model, a new license activation database was constructed. The old database has recently been de-activated and is no longer supported. Old APP versions would need this old database to be running and it is no longer. So to be able to activate your trial license you will need to do the following:

- download the latest APP version following this video:

I have extended your download permissions to 31-3-2018.

- Then use your current trial license to activate it. To be sure, I will send the details to your e-mail address once more.

Let me know if you can download APP 1.056 and activate it now.

Kind regards,

Mabula


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 Eric
(@mr-kluizenaar)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
January 7, 2018 14:34  

Hi Mabula,

thanks it's working now.

kind regards,

Eric


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
January 7, 2018 15:10  

Excellent Eric,

Thank you for your feedback ๐Ÿ˜‰

Mabula


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(@stevemacdonald)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 1
May 20, 2018 17:02  

Hi Mabula, I have a current renters license, expires in October. I have just changed laptops and can't find the email with the license information on it. Are you able to re-send please?


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
May 21, 2018 15:01  
Posted by: stevemacdonald

Hi Mabula, I have a current renters license, expires in October. I have just changed laptops and can't find the email with the license information on it. Are you able to re-send please?

@stevemacdonald, I have resent the original e-mail with your license ;-). Let me know if you need further help.

Kind regards,

Mabula


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 Ian
(@starflyer)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
September 6, 2018 18:18  

Hello,

I downloaded a trial last year, I played with it for a day or two but never got to grips and ran out of time so I didn't purchase it.

I'd like the chance to evaluate it again, how can I do this?ย  I'm guessing that if I download and install the latest version then It won't let me run it due to the expired trial that's on my PC already.

ย 

Thanks,

Ian


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
September 6, 2018 20:44  

Hi Ian @starflyer,

I have verified our records of your old Trial license and I am happy to give you a new Trial ๐Ÿ˜‰

Your old Trial license has been removed from our records and I have created a new one for you.

You should have received your new Trial License and order confirmation in your registered email inbox as well.

Let me know if you have received it ๐Ÿ˜‰ and can download the latest version and activate it with the new license.

Kind regards,

Mabula


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 Ian
(@starflyer)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
September 6, 2018 21:10  

Many thanks Mabula, appreciated.

Cheers

Ian

ย 


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
September 6, 2018 23:20  
Posted by: Ian

Many thanks Mabula, appreciated.

Cheers

Ian

ย 

Excellent Ian @starflyer ๐Ÿ˜‰


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(@lawmarks)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
September 28, 2020 22:24  

Hi all,

I lost the email with my license info for login on it.ย  My desktop's hard drive died so I had to replace the HD and rebuild.ย  I can't get in to APP.ย  How do I get the license info again.ย  I emailed in to support but have heard nothing as of yet.ย  Thanks!!!


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(@vincent-mod)
Quasar Admin
Joined: 3 years ago
Posts: 2469
September 29, 2020 10:19  

Sorry, I'm on it!


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