[Sticky] License request, confirmation e-mails, and License code e-mail

I have tried contacting AstroPixelProcessor support three times regarding my licensing issue, but I never received any reply at all. This is extremely disappointing.

I was genuinely interested in purchasing the software and wanted to properly test it before making a decision. However, if I cannot even get a response or basic support during the trial stage, it makes me question what kind of support I could expect as a paying customer.

Because of this experience, I’ve decided not to buy AstroPixelProcessor. It’s really unfortunate, as I had high hopes for this software.

Hello, I have the same problem. I lost my license information and bought a new Apple PC. Now I can't activate the software anymore. Please send me my license information by email: mwilhelm-88@hotmail.de

Thank you!

Hi @f5r700 and @mwilhelm-88,

Mirko, your license is in your mailbox 😉

Leszek, I have responded by email to your query, your old Trial, since never activated, will still work, simply try to activate it.

Sorry to have kept you waiting for so long on my response.

Mabula

Howdy!

I recently purchased an owner's license of the software, and this was roughly 48 hours ago. I received the email from Stripe indicating successful purchase, but unfortunately I have not received the emails containing the license itself. Should I have received the license emails by now, or how long should I expect to wait?

And if I should have it already, is there a specific process I should go through in order to request assistance?

I've already checked my spam email too, just to be sure, but not luck there either. 

Thanks,

ndguardian

You should get with it a few mins, and good luck in getting help on this forum, it’s like the Mary Celeste, pretty much a waste of time unfortunately ☹️

@astroshed that’s a bummer. I’ll see if I can figure out how to contact their support and get some help with this. Thanks for letting me know!

Just wanted to say Mabula was able to help me get fixed up here. Thanks @mabula-admin! Seems I was getting caught up in an edge case scenario in the email system that was preventing the emails from going through, and it's specific to a fairly uncommon configuration on my email. If this exact scenario was impacting others here, you likely just got some emails now. And if it's something else, know that Mabula is around and will be helping out.

Hi @ndguardian, 

Thank you very much for your patience. Glad all is solved now !

Mabula

@mabula-admin 

thanks for the new update Beta 39

Can I ask when the full version 2 is released are you planning on an extra fee for the renters, as I noticed you said there would not be for the owners but no mention on the renters 

thanks 

Hi Stewart @astroshed,

You are most welcome, it's my pleasure !

For APP 2.0 stable there will not be any extra fee, not for Owner's and not for Renter's. The Renter's license holders will never have an extra fee, because they have the yearly subscription 😉 On the product description of the Owner's license it says, that Owner's license holders can need to pay an extra upgrade fee at some point in the future. Maybe for APP 3.0 that would be the case. Hope that explains it?

I am working on the final bits of the manual, once the manual is really ready to be published I release it with 2.0 stable. I aim to do this before Christmas this year.

Mabula

Hello! I had to upgrade my PC and reinstall APP. Now I can not find the license code anymore. Could you resend it to me? Thanks from Terje (tbjerkga)