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I cannot update the latest version 1.082 on my mac OS Catalina  

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(@jbolushi)
Hydrogen Atom Customer
Joined: 5 months ago
Posts: 2
July 14, 2020 09:00  

Hi

I cannot update the latest version APP 1.082 mac OS Catalina ,The previous version is installed on the device .

Do I have to uninstall the old version first and then install the new version?

Thanks 

Jaber


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 285
July 14, 2020 12:08  

Hi Jaber,

For me the installation on Catalina works just fine. Simply unzip the downloaded file, then double click the dmg file and a popup opens. Drag and drop the APP icon on the Applications folder icon and when you get the warning that the application already exists, select Replace.

What doesn't work for you exactly?

 

Wouter


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(@jbolushi)
Hydrogen Atom Customer
Joined: 5 months ago
Posts: 2
July 14, 2020 13:07  

Hi Wouter

(and when you get the warning that the application already exists, select Replace)

There is no warning that the application exists, This mean two applications at the same time The old app works and is new too

thanks

 


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 285
July 14, 2020 15:24  

Hi Jaber,

Do you know where the old application is installed? Is it in /Applications or perhaps in ~/Applications? Or perhaps somewhere else altogether?

 

Thanks, Wouter


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(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2665
July 17, 2020 21:27  

Mm, yes that would indeed indicate it's not located in the same folder. Can you double check that?


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