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2023-03-15: APP 2.0.0-beta14 has been released !

IMPROVED FRAME LIST, sorting on column header click and you can move the columns now which will be preserved between restarts.

 

We are very close now to  releasing APP 2.0.0 stable with a complete printable manual...

 

Astro Pixel Processor Windows 64-bit

Astro Pixel Processor macOS Intel 64-bit

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Astro Pixel Processor Linux DEB 64-bit

Astro Pixel Processor Linux RPM 64-bit

[Sticky] Where is my license code?

15 Posts
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3450
Topic starter  

Please see:

https://www.astropixelprocessor.com/community/license/license-sticky/

Kind regards,

Mabula


   
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(@user7483)
Hydrogen Atom
Joined: 3 years ago
Posts: 1
 

@mabula-admin

my desktop has died so i do not have access to my licence code. how do i get it sent to me again


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5378
 

Just write to support@astropixelprocessor.com with the request and reason and Mabula will sort it out.


   
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(@lawmarks)
Hydrogen Atom
Joined: 5 years ago
Posts: 2
 

@vincent-mod  How long should I expect a response to toke to a lost license info email I sent to support.  I included my invoice with order number.  Thanks


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5378
 

Should be fast normally, but I guess he's been very busy. I've notified him directly.


   
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(@minroadkill)
Main Sequence Star
Joined: 2 years ago
Posts: 17
 

I purchased a renters license yesterday, but did not receive any emails. Please check on this.


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5378
 

Are you using hotmail by any chance? We never see the issue that a key is not delivered, we do see that it ends up in spam sometimes. Could you check?

I'll also let Mabula know.


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5378
 

Ah, just got notice from Mabula this was solved.


   
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(@pcha44-pjgmail-com)
Hydrogen Atom
Joined: 1 year ago
Posts: 1
 

I don't have a 30-day trial code, can't access it.


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5378
 

When you order a license, trial or other, you should immediately receive an email with it. Can you check your junk folder?


   
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(@the_bluester)
Main Sequence Star
Joined: 4 years ago
Posts: 26
 

Hi Vincent, Mabula. I sent an email query about 36 hours ago (When I went to install the latest Beta it asked for my license details which I find I have lost, I have about a month to run on a renter license) but I had not got a response. Just checking that my mail went through?

 

I am using hotmail so I have been keeping an eye on my spam folder as well.

 

Regards

 

Paul.


   
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3450
Topic starter  

Dear Paul @the_bluester,

I have sent your license details to your email address just now 😉

Mabula


   
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(@the_bluester)
Main Sequence Star
Joined: 4 years ago
Posts: 26
 

Great, thanks Mabula. I have no idea what I did with my original license email.


   
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(@maanti)
Hydrogen Atom
Joined: 2 years ago
Posts: 1
 

Hallo

Ich kann meine im Oktober 2021 erworbene Lizenz nicht finden.

Könnten Sie mir bitte zusätzliche Hilfe geben?

Alles Gute


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5378
 

Dear Angela, I'll send your license details to your mail.


   
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