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2023-09-16: APP 2.0.0-beta23 has been released !

Improved performance again, CMD-A now works in macOS File Chooser, big improvement for bad column cosmetic correction, solved several bugs

We are very close now to  releasing APP 2.0.0 stable with a complete printable manual...

Astro Pixel Processor Windows 64-bit

Astro Pixel Processor macOS Intel 64-bit

Astro Pixel Processor macOS Apple M Silicon 64-bit

Astro Pixel Processor Linux DEB 64-bit

Astro Pixel Processor Linux RPM 64-bit

[Sticky] Where is my license code?

15 Posts
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3815
Topic starter  

Please see:

https://www.astropixelprocessor.com/community/license/license-sticky/

Kind regards,

Mabula


   
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(@user7483)
Hydrogen Atom
Joined: 3 years ago
Posts: 1
 

@mabula-admin

my desktop has died so i do not have access to my licence code. how do i get it sent to me again


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

Just write to support@astropixelprocessor.com with the request and reason and Mabula will sort it out.


   
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(@lawmarks)
Hydrogen Atom
Joined: 6 years ago
Posts: 2
 

@vincent-mod  How long should I expect a response to toke to a lost license info email I sent to support.  I included my invoice with order number.  Thanks


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

Should be fast normally, but I guess he's been very busy. I've notified him directly.


   
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(@minroadkill)
Main Sequence Star
Joined: 3 years ago
Posts: 17
 

I purchased a renters license yesterday, but did not receive any emails. Please check on this.


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

Are you using hotmail by any chance? We never see the issue that a key is not delivered, we do see that it ends up in spam sometimes. Could you check?

I'll also let Mabula know.


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

Ah, just got notice from Mabula this was solved.


   
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(@pcha44-pjgmail-com)
Hydrogen Atom
Joined: 2 years ago
Posts: 1
 

I don't have a 30-day trial code, can't access it.


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

When you order a license, trial or other, you should immediately receive an email with it. Can you check your junk folder?


   
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(@the_bluester)
Main Sequence Star
Joined: 5 years ago
Posts: 26
 

Hi Vincent, Mabula. I sent an email query about 36 hours ago (When I went to install the latest Beta it asked for my license details which I find I have lost, I have about a month to run on a renter license) but I had not got a response. Just checking that my mail went through?

 

I am using hotmail so I have been keeping an eye on my spam folder as well.

 

Regards

 

Paul.


   
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3815
Topic starter  

Dear Paul @the_bluester,

I have sent your license details to your email address just now 😉

Mabula


   
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(@the_bluester)
Main Sequence Star
Joined: 5 years ago
Posts: 26
 

Great, thanks Mabula. I have no idea what I did with my original license email.


   
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(@maanti)
Hydrogen Atom
Joined: 2 years ago
Posts: 1
 

Hallo

Ich kann meine im Oktober 2021 erworbene Lizenz nicht finden.

Könnten Sie mir bitte zusätzliche Hilfe geben?

Alles Gute


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

Dear Angela, I'll send your license details to your mail.


   
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