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[Sticky] Where is my license code?  

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(@mabula-admin)
Universe Admin
Joined: 4 years ago
Posts: 2618
July 3, 2017 09:36  

Please see:

https://www.astropixelprocessor.com/community/license/license-sticky/

Kind regards,

Mabula


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(@user7483)
Hydrogen Atom Customer
Joined: 1 year ago
Posts: 1
August 16, 2020 15:39  

@mabula-admin

my desktop has died so i do not have access to my licence code. how do i get it sent to me again


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(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 3410
August 16, 2020 16:01  

Just write to support@astropixelprocessor.com with the request and reason and Mabula will sort it out.


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(@lawmarks)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
September 29, 2020 06:45  

@vincent-mod  How long should I expect a response to toke to a lost license info email I sent to support.  I included my invoice with order number.  Thanks


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(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 3410
September 29, 2020 10:23  

Should be fast normally, but I guess he's been very busy. I've notified him directly.


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(@minroadkill)
Hydrogen Atom Customer
Joined: 4 months ago
Posts: 1
May 3, 2021 18:14  

I purchased a renters license yesterday, but did not receive any emails. Please check on this.


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(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 3410
May 5, 2021 15:02  

Are you using hotmail by any chance? We never see the issue that a key is not delivered, we do see that it ends up in spam sometimes. Could you check?

I'll also let Mabula know.


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(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 3410
May 5, 2021 15:09  

Ah, just got notice from Mabula this was solved.


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