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[Sticky] Where is my license code?


(@mabula-admin)
Quasar Admin
Joined: 6 years ago
Posts: 3312
Topic starter  

Please see:

https://www.astropixelprocessor.com/community/license/license-sticky/

Kind regards,

Mabula


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(@user7483)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 1
 

@mabula-admin

my desktop has died so i do not have access to my licence code. how do i get it sent to me again


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Just write to support@astropixelprocessor.com with the request and reason and Mabula will sort it out.


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(@lawmarks)
Hydrogen Atom Customer
Joined: 5 years ago
Posts: 2
 

@vincent-mod  How long should I expect a response to toke to a lost license info email I sent to support.  I included my invoice with order number.  Thanks


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Should be fast normally, but I guess he's been very busy. I've notified him directly.


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(@minroadkill)
White Dwarf Customer
Joined: 2 years ago
Posts: 17
 

I purchased a renters license yesterday, but did not receive any emails. Please check on this.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Are you using hotmail by any chance? We never see the issue that a key is not delivered, we do see that it ends up in spam sometimes. Could you check?

I'll also let Mabula know.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Ah, just got notice from Mabula this was solved.


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(@pcha44-pjgmail-com)
Hydrogen Atom Customer
Joined: 12 months ago
Posts: 1
 

I don't have a 30-day trial code, can't access it.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

When you order a license, trial or other, you should immediately receive an email with it. Can you check your junk folder?


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