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Windows 64 bit - APP glitchy

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(@aaronbass)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 1
Topic starter  
image

I'm not able to use APP at all - I'm not sure why it does this but after a minute or so of the program being open it glitches like this.  the screens just follow my mouse curser and make it impossible to use.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5123
 

Interesting, I've not seen this before. What are the specs of your system, including the kind of gfx card?


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(@bluknght)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 7
 

I get this also after I created a folder on the desk top specifically to use pics for APP. The folder is empty so far as I have no data in there to use, bad weather so no astro. I did use another folder with data in it of older pics already processed and it did not screen duplicate. So maybe due to no data in the specified data may make a problem. I have a 1080 TI graphics card


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(@zaph)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 4
 

I get this exact same behaviour (v1.082), makes the program unusable and evaluating the trial almost impossible 🙁
Win 10 64bit
NVidia RTX 2080 GPU

 


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(@bluknght)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 7
 

makes me wonder if it is going to do it after the trial period? Don't think I will trust that it won't. Probably won't get this and go for Pixinsight


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(@zaph)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 4
 

@bluknght I think you are right when you say it is related to opening a folder (possibly an empty one) - every time this has happened it occurs as I am opening a folder to select files.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5123
 

I think this is a problem with the the latest gfx cards, I believe the drivers, Mabula knows about it and is trying to fix it.


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(@bluknght)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 7
 

only got a few left on the trial, I tried again today using this program and still put up multiple screens. I think it's an open GL problem. Pitty as I was looking forward to using this. Back to using photoshop for now


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5123
 

Sorry for the inconvenience, please check back later as we’re hoping to solve this issue of course.


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(@rayschilkecomcast-net)
White Dwarf Customer
Joined: 3 years ago
Posts: 23
 

I am currently hit or miss while using APP. Sometimes I can process with no issues but when I do have problems some sessions start to create duplicate/multiple opening screens while loading lights, darks, flats, etc. It makes for a very frustrating time indeed. I have an alienware computer running an NVIDIA Geforce RTX 2060. The computer/laptop specs are in the  screen shot below. I am very frustrated as I BOUGHT the program as opposed to renting and fear I will have to move on to another after having spent my money here. Any help with this issue would be appreciated. 

image

 


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(@rayschilkecomcast-net)
White Dwarf Customer
Joined: 3 years ago
Posts: 23
 

This is the multiplicity error that I have happening right now with APP. Please give me some guidance on what to do with this program as right now it is useless to me.

image

 


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5123
 

This might have to do with some of the latest chipsets and/or latest Geforce cards. We are working on the issue, but it's hard to find out. Please drop a mail to Mabula support@astropixelprocessor.com and tell him I send you regarding this exact issue.


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(@rayschilkecomcast-net)
White Dwarf Customer
Joined: 3 years ago
Posts: 23
 

@vincent-mod

Thank you sir. I have sent the email with screen shots to Mabula.


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(@zaph)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 4
 

Just checking back here to see if the issue has been fixed since my demo has expired, but doesn't look like there have been any updates to address it since it was reported.


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(@rayschilkecomcast-net)
White Dwarf Customer
Joined: 3 years ago
Posts: 23
 
Posted by: @zaph

Just checking back here to see if the issue has been fixed since my demo has expired, but doesn't look like there have been any updates to address it since it was reported.

I have had a couple contacts from APP (emails) but they have yet to figure out a fix for me as they can not get the error to occur for them during their tests. I last heard from them on 10/28/20 and they wanted to do a remote use on my laptop to see if they can find the fix. It looks like mine may be a graphics card situation. I sent them an email agreeing to a zoom call and a remote use of my laptop but Mabula has not responded to that email. I have a NVIDIA(R) GeForce RTX(TM)2060 6GB GDDR6 (OC Ready). Kevin I am curious if you have the same or similar card. I am still hoping that APP will find a fix for me as I DID buy the program and right now I can not use it on my new laptop. It is a great program when it works.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5123
 

I've notified Mabula, he's busy with a new home but should be looking here soon.


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(@zaph)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 4
 

@rayschilkecomcast-net
I have an NVidia RTX 2080 - so yes, a similar card.   I keep the drivers up to date.
I've not seen this type of issue on any other programs.


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(@rayschilkecomcast-net)
White Dwarf Customer
Joined: 3 years ago
Posts: 23
 
Posted by: @zaph

@rayschilkecomcast-net
I have an NVidia RTX 2080 - so yes, a similar card.   I keep the drivers up to date.
I've not seen this type of issue on any other programs.

Thanks Kevin. This makes me hopeful as I am pretty sure it will be fixable.


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(@rayschilkecomcast-net)
White Dwarf Customer
Joined: 3 years ago
Posts: 23
 
Posted by: @vincent-mod

I've notified Mabula, he's busy with a new home but should be looking here soon.

Thank you Vincent. I am looking forward to getting the issue fixed  🙂 

 

 


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5123
 

It's a strange one as Mabula has a similar card in his laptop which has no issues. These kind of bugs are the worst to find unfortunately. But we are doing our best to get this to work, Mabula things it might be some combination of driver, card and something else. We hope us upgrading to Java 11 etc. will solve this as well.


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