APPCRASH 2.0.0-beta22

Mmm, seems like Java is crashing. What APP version is this?

Oh nevermind, that was in the title. 😉 A full restart doesn't solve this?

Hi Vincent,

Thanks for the reply, just tried and no improvement.

I also noticed that I seem to have had 1.083 and 2.0.0. installed at the same time. So i've removed both, restarted and then another fresh install of 2.0.0.

Still crashing fairly quickly after starting analyse stars section.

regards

Andrew

Faulting application name: javaw.exe, version: 20.0.1.0, time stamp: 0x6186a87d
Faulting module name: ntdll.dll, version: 10.0.19041.3155, time stamp: 0x5212ece5
Exception code: 0xc0000028
Fault offset: 0x00000000001025c6
Faulting process ID: 0x37c0
Faulting application start time: 0x01d9d4733ffb1e40
Faulting application path: C:\Program Files\AstroPixelProcessor\jre\bin\javaw.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 8f001fe8-4efb-4236-a47f-d828dbb3a33a
Faulting package full name:
Faulting package-relative application ID:

Fault bucket 1253635561839335391, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: javaw.exe
P2: 20.0.1.0
P3: 6186a87d
P4: ntdll.dll
P5: 10.0.19041.3155
P6: 5212ece5
P7: c0000028
P8: 00000000001025c6
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERD351.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDAD4.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB04.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB12.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERDB71.tmp.txt

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_javaw.exe_16884349e13df9a0e3df54d23eb3dae2e9a1c0a9_bb042b55_75ae7d29-3d99-4c3f-8c2a-99a75e4c13a3

Analysis symbol:
Rechecking for solution: 0
Report Id: 8f001fe8-4efb-4236-a47f-d828dbb3a33a
Report Status: 268435456
Hashed bucket: 2ff944f211f9a06e7165cee6c53b17df
Cab Guid: 0

Ok, I'll inform Mabula on this one.

thanks! If it helps eliminate the data as a problem, my old macbook running os 10.11.6 with APP 1.083.2 processes the mosaic successfully all the way through to integration (although it's struggling with memory with such a big file!) cheers again

Hi @andrewoliverriley,

Thank you very much for reporting these crashes. I have looked at the details and I see that both files that cause the crash are Windows DLLs: 

C:\WINDOWS\System32\ucrtbase.dll

C:\WINDOWS\SYSTEM32\ntdll.dll

So to me this looks like your windows installation has some corrupt DLL files that you need to fix/repair and then all will be fine. Our development platform needs to use these windows files and they are on every windows installation clearly. 

The fact that your mac can process the data without these crashes is more confirmation that something is wrong with your windows installation.

Lastly, I have never seen this problem being reported in these 2 windows DLL files, so it makes it very likely that a fix of Windows will fix this 😉

Mabula

@mabula-admin hi there, I've got a new ucrtbase.dll but the problem is still happening. Very quickly after start "analyse stars" the app crashes.

I've upgraded to the latest beta. 

Faulting application name: javaw.exe, version: 21.0.1.0, time stamp: 0xb31f545a
Faulting module name: ucrtbase.dll, version: 10.0.19041.3636, time stamp: 0x81cf5d89
Exception code: 0xc00000fd
Fault offset: 0x0000000000010b5d
Faulting process ID: 0x137c
Faulting application start time: 0x01da55bc655966da
Faulting application path: C:\Program Files\AstroPixelProcessor\jre\bin\javaw.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report ID: 1a931204-20ba-4cf9-944b-599952c95704
Faulting package full name:
Faulting package-relative application ID:

Hi there,

FYI I've just installed 1.083.4 on the same machine and run through the same set of lights and calibration files. It all works fine and produces integrations no problem. 

Hi Andrew @andrewoliverriley,

Oh that is not nice...

I am not sure how you got a new ucrtbase.dll file, but the crash is happening there, so it is still a windows problem I think and not a bug in our code. Maybe you need to check for the correct version of that file? Newer versions or older versions of that file might not be compatible with the current windows installation that you have...

Perhaps you can share how you replaced the earlier ucrtbase.dll file version 10.0.19041.789, time stamp: 0x2bd748bf ?

I have not heard about this error from anyone else so it seams very specific still to your windows installation.

Mabula

hi there, it's a company laptop and I just get what the company put on it lol.

Could you let me know the version of this dll that you use successfully?

regards

Andrew