Very basic problem ...
 
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20th March 2020 - APP 1.078 has been released !

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Very basic problem with interface  

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(@stephent)
Brown Dwarf Customer
Joined: 7 months ago
Posts: 6
February 9, 2020 20:20  

Hi,

Am having intermittent problems with the interface going haywire. The screen overlays itself multiple times at random and makes it impossible to use the buttons. Closing the program and starting again sometimes helps but if you are adding a large file list each time it is a real pain as you can imagine.

No issues with any other software.

Please see screenshot attached.

Screengrab

PC is 1 month old, Win 10, RTX2060, AMD 3700x. Windows and graphics drivers are up to date.

Has anyone else experienced this? Amy help appreciated.

Thank you,

Stephen


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2369
February 9, 2020 22:49  

Dear Stephen @stephent,

That is very odd to say the least... thank you for sharing this. I have not heard of this before.

I know that APP works properly on Win10, also with the RTX chips (i have a 2080), and I have been running APP on the AMD cpus as well without issues. So my first guess would be that something specific to your operating system or computer+monitor setup is causing this. Do you have multiple monitors attached, if so, how?

Mabula

 

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@tiku)
Brown Dwarf Customer
Joined: 6 months ago
Posts: 6
February 10, 2020 13:35  
Posted by: @stephent

Has anyone else experienced this? Amy help appreciated.

Hi,

Yes, exactly same problem, RTX 2080. Not sure if display zoom level has something to do with it, with 125% issue seemed to be almst constant, with 150% it seems to happen more rarely - haven't tried 100%.


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(@stephent)
Brown Dwarf Customer
Joined: 7 months ago
Posts: 6
February 10, 2020 13:51  

@mabula-admin

Thank you for your reply. Just a single Dell monitor attached. 

I uninstalled re-downloaded and re-installed 1.075 after posting this and the software behaved itself ok. Am away from my computer for a few days but will update this post later in the week if the problem stays away... or comes back 🙂


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(@vincent-mod)
Quasar Admin
Joined: 3 years ago
Posts: 1451
February 10, 2020 13:54  

Mabula has a 2080 in his laptop, so he's going to investigate if something is up with this GPU somehow. Thanks for reporting!


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2369
February 10, 2020 14:16  

Hi Timo @tiku & Stephen @stephent,

Thank you both for sharing this issue. I will test later today on my laptop which has a RTX2080 to check if that chip is causing this behaviour and then hopefully fix it.

Mabula

This post was modified 2 months ago by Mabula Haverkamp - Admin

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2369
February 10, 2020 22:31  

Hi Timo @tiku & Stephen @stephent,

I have run APP 1.076 beta 3 on an Alienware Area-51m laptop which has a desktop Nvidia RTX2080 graphical chip and Windows 10 professional. Everything works fine. I have adjusted desktop scaling while working in APP 100%, 125%, 150% back and forth and APP kept behaving itself normally.

So from this test, I think it will be safe to conclude that your issue is not caused by this new family of Nvidia graphical chips, RTX 2060,2070,2080, so we probably need to look elsewhere.

Can you both share your hardware details? like motherboard, cpu, ram, if the motherboard has a GPU as well besides your RTX chip (my alienware has this as well)? Perhaps you are both using new Ryzen Cpus?

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@tiku)
Brown Dwarf Customer
Joined: 6 months ago
Posts: 6
February 11, 2020 07:31  

Hi,

Yes, Ryzen 7 3800x, and RTX 2080 is the only GPU in system. After a reboot I tried switching scalings and there were no issues this time, so whatever it causing it is unknown.

I do have a feeling that I've experienced similiar issue with JavaFX few years ago when trying something else. Can't right now remember what it actually was.

 


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2369
February 11, 2020 13:27  

Hi Timo @tiku & Stephen @stephent,

So you are both using a Ryzen cpu 3700x and 3800x, maybe that is causing the screen corruption in this case. The RTX2060/2070/2080 is not responsible as I could test that myself yesterday.

Can you tell me which motherboard you have in the computer?

Is the motherboard bios up-to-date?

Please tell me exactly which nvida drivers you are using?

And is it game ready drivers or studio drivers?

Do you have both installed the Nvidia Geforce Experience and Nvidia Control Panel ?

Which Windows 10 version? Home or Professional?

Who manufactured your computer?

Is directx properly installed? Run dxdiag.exe from the start button

 

I will investigate in the mean time if a problem is known like this related to Java (APP runs on Java 8, java 8 is in the installer and APP used that automatically) and these CPUs 😉

Kind regards,

Mabula

 

This post was modified 2 months ago 2 times by Mabula Haverkamp - Admin

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@tiku)
Brown Dwarf Customer
Joined: 6 months ago
Posts: 6
February 11, 2020 14:28  

@mabula-admin

Asus ROG Strix X570-F, bios up to date. nvidia DCH driver 441.87, game ready. NVCP & Geforce experience is installed (although Geforce experience is not activated, haven't logged in).

Also there was no difference between 441.87 drivers and the previous version I had.

OS: Windows 10 pro build 1909, and directx is working normally.

Display: 3840 x 2160, either 125% or 150% scaling.

I haven't been able to break it again after yesterday's reboot.

This post was modified 2 months ago 3 times by Timo Kujala

(@stephent)
Brown Dwarf Customer
Joined: 7 months ago
Posts: 6
February 13, 2020 20:09  

@mabula-admin

Hi, apologies for the delay, I have been away from my computer....

Windows 10 Home, Version 10.0.18363 Build 18363
AMD Ryzen 7 3700X 8-Core Processor
BIOS Version/Date American Megatrends Inc. 1005, 01/08/2019
BaseBoard Product ROG STRIX X570-F GAMING
RTX 2060 Super, NVIDIA game ready drivers 441.87 installed and Geforce experience installed but not running.

DXDIAG run, no errors

I have run APP tonight after the re-install and so far the behaviour is OK. Will post back in this thread if anything changes!

Best regards,

Stephen.


(@vincent-mod)
Quasar Admin
Joined: 3 years ago
Posts: 1451
February 14, 2020 12:20  

Interesting, yes please keep us updated if it happens again. It is a weird mishap with the display driver it seems.


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(@stephent)
Brown Dwarf Customer
Joined: 7 months ago
Posts: 6
February 23, 2020 17:36  

Unfortunately this has happened again today in 1.075 after a successful session yesterday without any problems (other than the poor quality of my subs!!!!!)

Today it started when the load frame dialogue box was opened. I was looking to load bias frames. The screen overwrites itself multiple times as you move the mouse around the screen, covering the buttons. There is less overwriting when the mouse is not moving.

End task from Task Manager and start again is the only option.

Screengrab2

 

I'm going to download the beta now & install that. I guess being so intermittent this is going to be hard to pin down 🙁 

 

Update 5:50pm GMT: One quick session with Beta, working OK so far. Will post back if any issues.

This post was modified 1 month ago 2 times by Stephen T

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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2369
February 24, 2020 14:01  

Hi @stephent,

Thank you for mentioning this. I think I now know a way to fix this behaviour and I will try to include a fix in the next beta release: 1.076 beta 4.

I have actually seen the problem myself a couple of days ago when I moved APP from 1 monitor to another monitor. But I could easily fix it, by minizing APP and then maximizing it again, that forces the application to redraw it's windows. Have you tried that?

Mabula

This post was modified 1 month ago by Mabula Haverkamp - Admin

Main developer of Astro Pixel Processor and owner of Aries Productions


Stephen T liked
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(@stephent)
Brown Dwarf Customer
Joined: 7 months ago
Posts: 6
February 24, 2020 15:49  

@mabula-admin

Hi Mabula, that's great that you have a fix for the problem 🙂

Yes I have done the minimise and maximise which as you say redraws the screen, but (for me) the problem just starts up again. Only a restart seems to make it go away.

Thank you for looking at this for me 👍


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2369
February 24, 2020 20:20  

Hi @stephent & @tiku,

Can you both try the APP 1.076 beta 4 release ?

I have added some extra code to prevent screen corruption like you are experiencing. You can find the download links here:

https://www.astropixelprocessor.com/community/appreleases/downloads/

Please let me know if all is okay now 😉

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@tiku)
Brown Dwarf Customer
Joined: 6 months ago
Posts: 6
February 25, 2020 12:01  

@mabula-admin

I'll test. Might take a bit to get reliable test results since it took 1.5 weeks before issue resurfaced with beta3.

This post was modified 1 month ago by Timo Kujala

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(@tiku)
Brown Dwarf Customer
Joined: 6 months ago
Posts: 6
February 26, 2020 13:42  

Well it didn't take as long as I expected. Issue is still present in beta4, although it happened only once.

It seemed a bit different, looks like screen was refreshed or something like that, but unfortunately issue persist after refresh.

I think this issue is slightly different than the one you got. Here the window content get scrambled, because whenever you move mouse, the window contents are drawn to the mouse location. So it is all over the place very quickly, and it applies to whole screen content including all dialog boxes, modal or not. So I'm guessing that it cannot be coming from the application layer, something is messed up in the underlying UI layer that starts using mouse location as origin for the screen content.


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2369
February 26, 2020 14:54  

@tiku & @stephent,

Thank you for your feedback, okay, then I think it comes down to the actual Java platform (APP is shipped with Oracle JDK 8) and compatibility with your motherboard/chipset/gpu and use of either directx or opengl as a choice by JDK 8 to draw the interface...

I will need to create a separate installer with some test functionality to prevent the issue in further versions. Maybe disabling either opengl or directx for the interface will solve it.

It will take me a couple of days but I will prepare special windows installers for you which you can then test, okay?

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@stephent)
Brown Dwarf Customer
Joined: 7 months ago
Posts: 6
February 26, 2020 16:41  

@mabula-admin

Hi Mabula, will test as & when available, thanks.

One thing I noticed (and it may be nothing), when you open a load frame dialogue box, the buttons on the left of the screen turn from grey to white. When you close the dialogue box, the buttons are redrawn grey from white, but this takes some time (maybe a whole second for all of the buttons). This struck me as odd on a new and fairly powerful computer, as if something resource-heavy is happening. 

As I say, it might be nothing, but it might provide an additional clue for you.

Best,

Stephen. 


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