UPDATE FROM MABULA
I have had a very rough 2 months unfortunately health wise. I was struck 3x in a row with bacterial infections. The second infection occurred  after a routine hospital checkup and I became very sick. I had to rest and take a lot of antibiotics. Once I was recovering and restarting work 1 month ago, I again became sick. The infection was not yet gone, so even more antibiotics and rest was needed. Needless to say, it took a lot of my energy and I needed a lot of rest.
Finally, the infection is really gone and my energy is coming back step-by-step now and I have started work again. I am terribly sorry to have kept you waiting for support. I will address all outstanding questions and e-mails step-by step and will be on the forum daily from today.
APP 2.0.0-beta47 will come soon as well, a lot of work was already completed before I became very ill, so the release is also nearly ready for you. Beta47 will be much faster actually. Many workflows will be more than 2x faster, mosaics can even be 10x faster than before because registration really received a major boost... all compared to beta46. Â Before I release it, I will make sure that everything is working properly and then I will release it.
I purchased a renter's license one week ago (Order 50617). Despite 2 posts in this forum, and 2 emails to Support, I have not received my license code. I checked my spam folder many times, and it is not there either. I have received no replies from Support.
PLEASE provide me with my license code!!!
Edwin, I wish you good luck. Hope that Vincent see your post and send your licence code to you. He sometimes look despite his situation intop this forum.
As I wrote 3 month ago ( https://www.astropixelprocessor.com/community/topicid/5128/), I'm still concerned about APP. I have some friends also dealing with astrophotography, and I told them about the (in my opinion) very good Astropixelprocessor. But in the meantime I can not recommend to buy a licence due to the lack of attention to new customers!
I really dont know why there is no clarification from Mabulas side. One comment in 6 month...
It should be automatic, like so many other eCommerce sites. Once it registers that they received your payment, the license code should be sent by return email.
It should be automatic, like so many other eCommerce sites. Once it registers that they received your payment, the license code should be sent by return email.
I have NO idea what's going on with Mabula's prolonged absence, but he did respond to someone else's license issue about a month ago, when addressed directly in a post: @mabula-admin
I was going to purchase astropixelprocessor but I think I will pass for now. This software is not cheap and this lack of customer service is not acceptable, life happens but the developers need to just communicate what is going on. If I purchase this and hear nothing for that long I'd reverse the charge on my credit card.
I completely agree. I have sent a couple of support emails inquiring about a promo code that should be valid but is not going through and have received no response at all. I would have bought the license regardless because based on my usage during the trial period I really enjoyed using APP. However, for the price I am not willing to take a risk on a software package that is this costly if there is no customer support. I mean none. No reply. Is APP still under development? It feels like a risky investment? :(((( I hope I'm wrong.
