[Solved] licence activation

Hi @tonymacc,

The license code was sent directly to you by e-mail upon completion of your order.

Didn't you receive this? Isn't it in one of your spam folders?

I have sent you another e-mail with your license details.

Please let me know if you have received it now.

Kind regards,

Mabula

Nothing yet, I have checked to make sure my email address is correct too.

Posted by: Tony

Nothing yet, I have checked to make sure my email address is correct too.

Dear Tony (@tonymacc),

Please google with search term:

hotmail not receiving emails

It will show you clearly that hotmail inboxes are a bit problematic. But maybe you can adjust some settings in your hotmail account so my mails can get through:

• Log into your Hotmail Account
• Add the sender’s email address to your Contacts list  (add support@astropixelprocessor.com, license@astropixelprocessor.com, mabula@astropixelprocessor.com )
  
• Click Options
• On the left side of the page, click Mail
• Click Junk E-Mail Protection
• Click Safe List
• Type the sender’s domain, for example glocksoft.com ( so add astropixelprocessor.com )
• Click Add

Note that it can sometimes take a while to receive mail from Hotmail. If after doing the above you still aren’t receiving the email, you should check your basic preferences to make sure you aren’t filtering too much mail. To do this:

• Log into your Hotmail Account
• Click Options
• Click Junk E-Mail Protection
• Click Junk E-Mail Filter
• Make sure your filter is set to low.

Let me know if you have adjusted these settings and I will send you another e-mail with the license details.

Kind regards,

Mabula

I will send you an email shirtly can you let me know by replying here that you recieved it or not. 

Yes @tonymacc, I am receiving all of your mails fine 😉

Mabula

Ah thats good. I will look at my email settings at home, its not as easy changing settings on my phone. 

Okay, that's fine Tony.

I really hope that my suggestions for the hotmail settings will prove valuable 😉

Mabula

I'll text you your license 😉 in the meantime

Edit: License is activated now 😉

I have changed the Hotmail settings as suggested so you could try another email, and yes thank you, all activated now.

Hi Tony @tonymacc,

If all goes well, putting the @tonymacc in this message should send out an email to your hotmail address informing you that you have been mentioned in a message in the forum.

Did you receive it?

Mabula

yes indeed it did @Mabula. 😊 

Great thanks @tonymacc 😉