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Please note our new Downloads page here

2023-01-19: APP 2.0.0-beta13 has been released !

!!! Big performance increase due to optimizations in integration !!!

and upgraded development platform to GraalVM 22.3 based on openJDK19

 

We are very close now to  releasing APP 2.0.0 stable with a complete printable manual...

 

Astro Pixel Processor Windows 64-bit

Astro Pixel Processor macOS Intel 64-bit

Astro Pixel Processor macOS Apple M Silicon 64-bit

Astro Pixel Processor Linux DEB 64-bit

Astro Pixel Processor Linux RPM 64-bit

Neither release version nor 2.0.0 Beta 6 starts on Intel Mac with Ventura 13.0.1

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(@hyiger)
Molecular Cloud Customer
Joined: 3 months ago
Posts: 6
Topic starter  

On startup the application is running however none of the windows are rendered. 

 


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(@wglogowski)
Main Sequence Star Customer
Joined: 6 years ago
Posts: 37
 

I have the same problem; when I tried to go back to the latest stable version, it now has that issue.  I don't have any GUI interface showing up. 


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@hyiger How did you install APP? I have it installed in the /Applications directory on my Intel MacBook with macOS Ventura 13.0.1 and for me APP starts. Note that the stable version doesn't support macOS Ventura. Only 2.0.0-beta6 will run on it.

@wglogowski Same questions and remarks for you.


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(@wglogowski)
Main Sequence Star Customer
Joined: 6 years ago
Posts: 37
 

 

@wvreeven, I have it installed in my application folder. I cannot run beta 6, and I used to be able to run 1.083.2 for MacOS, but now, when I try to reinstall that, I can no longer run that.  I think there must be some "left-over" files from when I tried beta 6 that are preventing me from re-installing the last stable version.  I did attach the error report I get when I try to run beta 6... but I can't read it. Hopefully, one of the developers can make sense of it. But, I'm down without any copy of APP not. 

 
This post was modified 2 months ago by Walter

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(@hyiger)
Molecular Cloud Customer
Joined: 3 months ago
Posts: 6
Topic starter  

@wvreeven installed 1.083.2 then removed and installed beta 6 both were in the /Applications. Can you provide instructions on how to clean out completely? For now I need to boot in Windows to run it which is inconvenient. 


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@wglogowski Thanks for the report. I've asked Mabula to have a look.


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@hyiger To  my best of knowledge, on MacOS APP doesn't store any files outside of its directory in /Applications. So simply deleting that directory and then reinstalling should be sufficient.


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(@tailspin45)
Main Sequence Star Customer
Joined: 2 years ago
Posts: 53
 

FWIW, Beta 6 runs fine on my 2020 27" with MaxOS 13.0.1.

I have 1.8.3, beta 2, beta 3, and beta 6 in my Application folder.

I wonder what's different? 


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(@wglogowski)
Main Sequence Star Customer
Joined: 6 years ago
Posts: 37
 

@tailspin45 I don't have any idea. The frustrating part is there is no direct email support so I'm waiting for someone to suggest a solution besides, deleted the application and trying to install beta 4... been there and done that. 

 

I just tried beta-6 that does not work either 🙁

This post was modified 2 months ago by Walter

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(@tailspin45)
Main Sequence Star Customer
Joined: 2 years ago
Posts: 53
 

@wglogowski Earlier today I was processing M33 data and got weird red noise using B6. So I quit B6 and opened 1.8.3 but got the "no window" problem described here. However, as I indicated, Beta 6 works fine for me otherwise.

I'm no expert, but what I would do is delete* any APP application folders and even delete* the .dmg files. Then, just to be totally OCD about it, go into your Library>Application Support>CrashReporter folder and see if there's anything there and delete the file if there is one there.

Then shut down and restart your computer, download Beta 6 (make sure it's the Mac version not Linux), install it, and see if you're back in business

Good luck!

*Delete meaning put it in the trash and then empty the trash


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@tailspin45 Thanks for all the suggestions. Mabula suggested to also reset all Provacy & Security related settings, like disk access permissions for APP.

@wglogowski The problem is that we cannot reproduce this so we haven't got a clear idea of what may be going on.

However, as I stated before, removing the APP folder from /Applications should be enough to completely remove APP from your hard disk. Just open the Finder, go to /Applications and drag the complete astropixelprocessor.app folder (in case of APP 2.0.0-beta6) to the trash can. According to AppCleaner there also are com.ariesproductions.astropixelprocessor.AstroPixelProcessor____wakeups_resource.diag files that you may want to delete from the /Library/Logs/DiagnosticReports folder.


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(@wglogowski)
Main Sequence Star Customer
Joined: 6 years ago
Posts: 37
 

@wvreeven I deleted the application by dragging it to the trash, deleted the wakeups_resource.diag file, and deleted all the reports in the  /Library/Logs/DiagnosticReports folder. I deleted all the reports in the Library>Application Support>CrashReport folder. I emptied the trash and installed beta-6 again. I still have the same problem. I guess that's it for me using APP.   On to Pixinsight.  By the way, there really should be a direct way to contact support and not have to rely only upon the forum. 


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(@tailspin45)
Main Sequence Star Customer
Joined: 2 years ago
Posts: 53
 

@wglogowski You did restart after deleting everything, right?


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@wglogowski You restarted your MacBook, as Tom asked and suggested earlier as well, right?

Once again apologies for the late response. I did explain that we're all very busy at the moment.


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(@wglogowski)
Main Sequence Star Customer
Joined: 6 years ago
Posts: 37
 

@tailspin45 Yes, I tried that, and it does not work... no GUI interfaces.

 


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(@wglogowski)
Main Sequence Star Customer
Joined: 6 years ago
Posts: 37
 

@wvreeven Yes, I restarted it, and it does not work even after a restart


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(@mabula-admin)
Quasar Admin
Joined: 6 years ago
Posts: 3426
 

Hi all @hyiger, @wglogowski, @wvreeven, @tailspin45,

I have investigated this issue this morning.

Installing 1.083.2 will simply not work on Ventura because it is not notarized by Apple which clearly now is a 100% requirement for any software to run on macOS. We tried to notarize it, but Apple simply refused on the basis that our development platform was no longer safe...

Hence we developed APP 2.0.0 using a new development platform which is safe according to Apple and our 2.0.0 beta installers are fully code signed and notarized by Apple. So APP 2.0.0-beta6 should simply run on any mac with macOS Ventura provided the macOS security and privacy settings are set correctly.

I have updated my mac mini M1 to Ventura 13.0.1 this morning and i tried many things but in all cases 2.0.0-beta6 simply did work without any issues.

Make sure that in the security and privacy settings -> Security -> is set to Allow apps from the App Store and Identified Developers then all should work. If it does not, I would think that there is still a bug here in Ventura 13.0.1 somehow... which might be solved by a next Ventura update.

I also tried to both install 1.083.2 and 2.0.0-beta6 and in that case the beta6 also still worked without any issues and 1.083.2 was still blocked because it is not notarized.

Walter, can you provide more info perhaps? Which mac computer do you use? Is security set to allow apps from both App Store and Identified Developers?

Mabula

 

This post was modified 2 months ago by Mabula-Admin

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(@hyiger)
Molecular Cloud Customer
Joined: 3 months ago
Posts: 6
Topic starter  

I'm on an Intel Macbook Pro and cannot get it to work.

Intel Macbook Pro 16" 2019, 2.4 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 8 GB, 32 GB 2667 MHz DDR4

Deleting the app reinstalling (Beta 6) doesn't work.

It does work on my wife's Mac Mini M1. This may be specific to Intel and AMD Radeon Pro?


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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5218
 
Posted by: @hyiger

I'm on an Intel Macbook Pro and cannot get it to work.

Intel Macbook Pro 16" 2019, 2.4 GHz 8-Core Intel Core i9, AMD Radeon Pro 5500M 8 GB, 32 GB 2667 MHz DDR4

Deleting the app reinstalling (Beta 6) doesn't work.

It does work on my wife's Mac Mini M1. This may be specific to Intel and AMD Radeon Pro?

To be sure, there are 2 versions of the installer. One for M1 and one for Intel, are you sure you're using the correct installer?

 


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(@hyiger)
Molecular Cloud Customer
Joined: 3 months ago
Posts: 6
Topic starter  

Yes... I'm an IT professional. I do know the difference. 


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