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APP startet nicht


(@astroron)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 5
Topic starter  

Hallo in die Runde,

 

ich habe mir soeben eine Testlizenz zugelegt. Anmeldung etc. ok. APP öffnete sich im Rahmen des Anmeldeprozesse auch. Nachdem ich es geschlossen habe, kann ich es nicht mehr öffnen. Wenn ich auf die Verknüpfung klicke, passiert leider nichts. Ich hab keine Ahnung, warum. Vielleicht hat jemand einen Tipp für mich. Bin noch absoluter Neuling bei APP.

Vielen Dank im Voraus!


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(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4727
 

Hi there Ronny, could you use English if possible? I can read German and kind of write it, but not that technically advanced.

What OS system are you using?


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(@astroron)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 5
Topic starter  

Hello Vincent,

thanks for your answer!

My english is not so good, but i will try. 🙂

I installed the testversion of APP. It works, after the the registration it opened. But after i closed it, i can not open APP anymore. I pushed the APP-symbol(.exe) to open it. My operationsystem is Windows 10 64 bit.  

I have no idea what to do.

Thank you very much!


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(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4727
 

Ok, that is strange. How did you install APP and where did you install it on your system? Thank you!


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(@astroron)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 5
Topic starter  

Thanks Vincent,

i installed it under:  C:/users/langl/Desktop/AstroPixelProzessor.exe

I followed the instructions (download, unzip, install etc.)

What, when i uninstall it and install it new, i think, then the test-license is over/doesn´t work anymore. do it?

 

 

 


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(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4727
 

It should I think, if you register it again and use the same details. If not, Mabula will sort that out for you. And if you require more time than the trial, I can arrange that as well. This should work of course. 🙂

I would suggest a restart, reinstall and giving it another try.


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(@astroron)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 5
Topic starter  

Thank you very much, Vincent. I will follow your instructions. I hope it works. When not, i would be glad to be supported by you and/or Mabula in the way you wrote. 🙂  Good sunday evening! 


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