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Black Friday & Cyber Monday Sales on Renter's & Owner's licenses - sale will end on the 1st of December 2020 at 12:00 UTC

16 November 2020 - Wouter van Reeven has officially joined the Astro Pixel Processor Team as a moderator on our forum, welcome Wouter 🙂 !

31 July 2020 - Comet Registration video tutorial using APP 1.083-beta1 released.

30 July 2020 - APP 1.083-beta1 has been released introducing Comet processing! This 1st beta has comet registration. The stable release will also include special comet integration modes.

9 July 2020 - New and updated video tutorial using APP 1.081: Complete LRGB Tutorial of NGC292, The Small Magellanic Cloud by Christian Sasse (iTelescope.net) and Mabula Haverkamp

2019 September: Astro Pixel Processor and iTelescope.net celebrate a new Partnership!

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(@diesel)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
December 2, 2019 19:38  

When I tried to place an order for the renters licence I filled in all the details where's an asterix filled in my card details then clicked the checkout button at the bottom. I then get the following message :- please virify yourself before submitting the form. Can you explain what I can do to stop this message.

This topic was modified 12 months ago by Mabula-Admin

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(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2684
December 3, 2019 13:12  

Mm, never heard anyone having this issue before. I'll forward this one to Mabula @mabula-admin


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2486
December 3, 2019 13:18  

Dear @diesel & @vincent-mod,

You need to see this at checkout:

VerifyEmailAddress

Fill in a valid email address and click on CLICK HERE to get VERIFICATION CODE, then you should wait for an email to arrive with an email verification code of 6 digits.

Enter this code in the Verify Code field and then you will be verified.

If you don't see the CLICK HERE to get VERIFICATION CODE button, you will need to use a different browser or perhaps you need to disable some unwanted caching of your browser, like a caching plugin. I know that on some platforms with some browsers, the button is not shown. I am working to improve this.

Kind regards,

Mabula


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(@diesel)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
December 3, 2019 18:25  

Tried get verification code, entered the code still get the error message.

 

 

 

 


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(@oopfan)
Red Giant Customer
Joined: 2 years ago
Posts: 85
December 3, 2019 19:00  

@diesel

Here is a wild guess: You may need to "whitelist" https://astropixelprocessor.com

In my case I run a tight ship. I have Firefox configured to block all website's cookies, tracking content, and cryptominers. You can configure all modern browsers to something similar. If your browser is configured to block cookies then you need to whitelist https://astropixelprocessor.com

EDIT: Here is some additional information about whitelisting. Notice that I used "https://astropixelprocessor.com". I purposely removed "www." This may not necessarily pertain to Mabula's site but it is good to know this going forward. Sometimes websites will redirect to a subdomain, for example "https://account.example.com". If you permit "https://example.com" then you are OK but if you permit "https://www.example.com" then cookies will fail.

EDIT: There could be another possibility. I've noticed in the last 24 hours or so that when I post a reply to a new topic that it takes a very long time to get a response after I click the "Reply" button. This is the time it takes to queue up a process that sends me an email asking me to verify my subscription. In the last couple hours the system has degraded to the point where I don't receive the email and my browser redirects with ERROR 503 SERVICE UNAVAILABLE. This indicates that there is a possible failure in the back-end of APP's website.

 

This post was modified 12 months ago by oopfan

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(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2684
December 4, 2019 12:10  

Yes good one @oopfan, I've not seen this issue before so it seems it's very specific to your browser settings.


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(@apshooter)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 1
April 8, 2020 06:48  

I'm having the same issue trying to get a renewal.


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(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2684
April 8, 2020 13:01  

Could you try using a different browser? Just to see if it's a setting of your browser you're currently using?


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