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31 July 2020 - Comet Registration video tutorial using APP 1.083-beta1 released.

30 July 2020 - APP 1.083-beta1 has been released introducing Comet processing! This 1st beta has comet registration. The stable release will also include special comet integration modes.

9 July 2020 - New and updated video tutorial using APP 1.081: Complete LRGB Tutorial of NGC292, The Small Magellanic Cloud by Christian Sasse (iTelescope.net) and Mabula Haverkamp

2019 September: Astro Pixel Processor and iTelescope.net celebrate a new Partnership!

[Sticky] Where is my license code?  

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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
July 3, 2017 09:28  
If you have requested a TRIAL and were unable to activate and start APP due to one of the below problems, please contact me at

support@astropixelprocessor.com

I will then help you to get started and I will restart you TRIAL license period.

Big e-mail providers like Google & Hotmail are putting the e-mail with the license code in your spam folder. Please check your SPAM folder. Hotmail is really troublesome, it seems Hotmail even removes the e-mail in some cases without letting the user of the mailbox know about it. I am investigating on how to solve this.

Kind regards,

Mabula


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(@krisda_rangsit)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 1
January 18, 2018 17:38  

I have just bought owner's license half an hour ago but do not receiving any email yet. When I receive my code where can I input this code, the program does not ask for it just stated my trial has expired. How long would it take to get such email. 

Thanks

Krisda

Edit by Mabula: problem was solved 😉


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
January 18, 2018 17:50  

Hi Krisda,

Thank you for your purchase.

The e-mail with your new Owner license code was sent out as soon as payment was received. I have sent it to you once more. Please check your spam folder If you can't find it.

Check this topic on how to upgrade the license in APP:

https://www.astropixelprocessor.com/community/license/how-to-upgrade-the-license-in-app-from-a-trial-to-renterowner-license/

Let me know if all is well now or if you need more help.

Kind regards,

Mabula


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(@npole)
Hydrogen Atom Customer
Joined: 7 months ago
Posts: 2
May 20, 2020 02:30  

Hi, I upgraded my license from trial, my payment here is shown as "Pending" (but on Paypal it went through fine). Do I have to wait for a manual activation or?

 

 

This post was modified 5 months ago by Marco Del Ruvo

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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
May 20, 2020 12:53  

Dear Marco @npole,

Thank you very much for your purchase.

According to our records, your order is now in a completed state. It is not in a Pending state anymore. And we do have received the payment through Paypal as well.

Your license code was also sent directly upon completion of the order and I can see that you have already acitvated your new license, so I assume that everything is okay now?

Maybe there was a small delay at Paypal in approving the payment? That can happen occasionally. As soon as the payment was fully approved at Paypal, the order automatically changed to completed and the license code was sent.

Please let us know if all is okay now 😉

Kind regards,

Mabula

 

 


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(@npole)
Hydrogen Atom Customer
Joined: 7 months ago
Posts: 2
May 20, 2020 12:54  

Thanks, I received the license some minutes after the post. All fine now. 😉

 

 


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
May 20, 2020 13:09  
Posted by: @npole

Thanks, I received the license some minutes after the post. All fine now. 😉

 

 

Excellent Marco @npole,

Thanks for letting us know 😉

 


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(@franpal)
Hydrogen Atom Customer
Joined: 2 months ago
Posts: 1
September 17, 2020 17:29  
Dear friends at APP,
 
I have made the payment for one license 18 hours ago and received an e-mail confirmation with the Invoice from Aries Productions, yet I did not receive the email with the license (nor is it in my SPAM e-mail).
 
I don't know if this license email is automatically generated with the purchase (like in other sort of software) or if the code generation takes time. I just wanted to report this.
 
Congratulations on APP, after having tried it out I am sure I will enjoy many, many hours using it.
 
Take care,
 
Francisco

(@vincent-mod)
Quasar Admin
Joined: 3 years ago
Posts: 2469
September 17, 2020 17:31  

It should be automatically generated yes, I'll pass it on. Sorry for the inconvenience!


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(@regpratt)
White Dwarf Customer
Joined: 5 months ago
Posts: 24
September 18, 2020 07:25  

I purchased APP months ago and it was working fine but today when I opened it is asking for my license information again. Where can I find that since I dont have the original email anymore? 


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(@vincent-mod)
Quasar Admin
Joined: 3 years ago
Posts: 2469
September 18, 2020 10:25  

Normally that would require you to send a mail to support@astropixelprocessor.com, but I'll forward this to Mabula as well.


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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
September 18, 2020 22:51  

Dear Reginald @regpratt,

I have sent your license details to your registered email adress 😉

Please let us know if all is okay now,

 

Kind regards,

Mabula


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(@regpratt)
White Dwarf Customer
Joined: 5 months ago
Posts: 24
September 19, 2020 15:34  

All is well now, the activation came up because I changed my PC CPU and RAM I guess. Thanks for the help!


(@roycealona)
Molecular Cloud Customer
Joined: 1 month ago
Posts: 3
October 17, 2020 18:09  

Hi i purchased the renter license last night but still havn't received a new license code to get me back on APP.

Checked my spam folder numerous times.

 

This post was modified 1 week ago by royce meckin

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(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
October 17, 2020 19:40  

Hi @roycealona,

I have checked our records and the emails with your order confirmation and your license code have been sent out as soon as you completed your order.

But... for some reason, your email provider sky.com is preventing delivery of our emails. The emails have been in the delivery queue now for almost 24 hours which is quite unusual.

They have not rejected our emails (when they for instance think it is spam) but they are simply not emptying the delivery queue it seems. Perhaps it is a good idea to contact your email delivery service about this, because from our end everything is done properly and sent out.

I will try to send you your license code using my private gmail address, hopefully that will work in the meantime 😉

Please let me know if you have received it from my gmail address.

Kind regards,

Mabula

 

 


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(@roycealona)
Molecular Cloud Customer
Joined: 1 month ago
Posts: 3
October 17, 2020 19:56  

@mabula-admin

That's worked thank you Mabula.

Keep up the good work 👍 


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 4 years ago
Posts: 2470
October 18, 2020 00:26  

Excellent @roycealona,

I am happy that you have received it now 😉

I can also see that the emails should have been delivered now at your sky.com address. Have you received them?

Mabula


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(@roycealona)
Molecular Cloud Customer
Joined: 1 month ago
Posts: 3
October 20, 2020 13:23  

I have, thank you. @mabula-admin


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