Where is my license...
 
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2022-05-29: APP 2.0.0-beta2 has been released !

Release notes

Download links per platform:

windows 2.0.0-beta2

macOS x86_64 2.0.0-beta2

macOS arm64 M1 2.0.0-beta2

Linux DEB 2.0.0-beta2

Linux RPM 2.0.0-beta2

[Sticky] Where is my license code?

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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3158
Topic starter  
If you have requested a TRIAL and were unable to activate and start APP due to one of the below problems, please contact me at

support@astropixelprocessor.com

I will then help you to get started and I will restart you TRIAL license period.

Big e-mail providers like Google & Hotmail are putting the e-mail with the license code in your spam folder. Please check your SPAM folder. Hotmail is really troublesome, it seems Hotmail even removes the e-mail in some cases without letting the user of the mailbox know about it. I am investigating on how to solve this.

Kind regards,

Mabula


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(@krisda_rangsit)
Hydrogen Atom Customer
Joined: 5 years ago
Posts: 1
 

I have just bought owner's license half an hour ago but do not receiving any email yet. When I receive my code where can I input this code, the program does not ask for it just stated my trial has expired. How long would it take to get such email. 

Thanks

Krisda

Edit by Mabula: problem was solved 😉


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3158
Topic starter  

Hi Krisda,

Thank you for your purchase.

The e-mail with your new Owner license code was sent out as soon as payment was received. I have sent it to you once more. Please check your spam folder If you can't find it.

Check this topic on how to upgrade the license in APP:

https://www.astropixelprocessor.com/community/license/how-to-upgrade-the-license-in-app-from-a-trial-to-renterowner-license/

Let me know if all is well now or if you need more help.

Kind regards,

Mabula


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(@npole)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 2
 

Hi, I upgraded my license from trial, my payment here is shown as "Pending" (but on Paypal it went through fine). Do I have to wait for a manual activation or?

 

 

This post was modified 2 years ago by Marco Del Ruvo

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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3158
Topic starter  

Dear Marco @npole,

Thank you very much for your purchase.

According to our records, your order is now in a completed state. It is not in a Pending state anymore. And we do have received the payment through Paypal as well.

Your license code was also sent directly upon completion of the order and I can see that you have already acitvated your new license, so I assume that everything is okay now?

Maybe there was a small delay at Paypal in approving the payment? That can happen occasionally. As soon as the payment was fully approved at Paypal, the order automatically changed to completed and the license code was sent.

Please let us know if all is okay now 😉

Kind regards,

Mabula

 

 


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(@npole)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 2
 

Thanks, I received the license some minutes after the post. All fine now. 😉

 

 


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3158
Topic starter  
Posted by: @npole

Thanks, I received the license some minutes after the post. All fine now. 😉

 

 

Excellent Marco @npole,

Thanks for letting us know 😉

 


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(@franpal)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 1
 
Dear friends at APP,
 
I have made the payment for one license 18 hours ago and received an e-mail confirmation with the Invoice from Aries Productions, yet I did not receive the email with the license (nor is it in my SPAM e-mail).
 
I don't know if this license email is automatically generated with the purchase (like in other sort of software) or if the code generation takes time. I just wanted to report this.
 
Congratulations on APP, after having tried it out I am sure I will enjoy many, many hours using it.
 
Take care,
 
Francisco

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(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4830
 

It should be automatically generated yes, I'll pass it on. Sorry for the inconvenience!


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(@regpratt)
Main Sequence Star Customer
Joined: 2 years ago
Posts: 44
 

I purchased APP months ago and it was working fine but today when I opened it is asking for my license information again. Where can I find that since I dont have the original email anymore? 


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(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4830
 

Normally that would require you to send a mail to support@astropixelprocessor.com, but I'll forward this to Mabula as well.


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3158
Topic starter  

Dear Reginald @regpratt,

I have sent your license details to your registered email adress 😉

Please let us know if all is okay now,

 

Kind regards,

Mabula


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(@regpratt)
Main Sequence Star Customer
Joined: 2 years ago
Posts: 44
 

All is well now, the activation came up because I changed my PC CPU and RAM I guess. Thanks for the help!


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(@roycealona)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 3
 

Hi i purchased the renter license last night but still havn't received a new license code to get me back on APP.

Checked my spam folder numerous times.

 

This post was modified 2 years ago by royce meckin

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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3158
Topic starter  

Hi @roycealona,

I have checked our records and the emails with your order confirmation and your license code have been sent out as soon as you completed your order.

But... for some reason, your email provider sky.com is preventing delivery of our emails. The emails have been in the delivery queue now for almost 24 hours which is quite unusual.

They have not rejected our emails (when they for instance think it is spam) but they are simply not emptying the delivery queue it seems. Perhaps it is a good idea to contact your email delivery service about this, because from our end everything is done properly and sent out.

I will try to send you your license code using my private gmail address, hopefully that will work in the meantime 😉

Please let me know if you have received it from my gmail address.

Kind regards,

Mabula

 

 


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(@roycealona)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 3
 

@mabula-admin

That's worked thank you Mabula.

Keep up the good work 👍 


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3158
Topic starter  

Excellent @roycealona,

I am happy that you have received it now 😉

I can also see that the emails should have been delivered now at your sky.com address. Have you received them?

Mabula


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(@roycealona)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 3
 

I have, thank you. @mabula-admin


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(@t3gutierrez)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 3
 

Hello.

I recently purchased my renter license on Jan 18, 2021. I received an invoice and my payment has cleared my account.

I am trying to have my code re-emailed to me. I did not find the emails that should have been sent to me.

Thank you for your help.


ReplyQuote
(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4830
 

We notified Mabula, we have all the data in our database so no worries, we'll get this resend asap.


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