[Sticky] Where is my license code?  

I have just bought owner's license half an hour ago but do not receiving any email yet. When I receive my code where can I input this code, the program does not ask for it just stated my trial has expired. How long would it take to get such email. 

Thanks

Krisda

Edit by Mabula: problem was solved 😉

Hi Krisda,

Thank you for your purchase.

The e-mail with your new Owner license code was sent out as soon as payment was received. I have sent it to you once more. Please check your spam folder If you can't find it.

Check this topic on how to upgrade the license in APP:

https://www.astropixelprocessor.com/community/license/how-to-upgrade-the-license-in-app-from-a-trial-to-renterowner-license/

Let me know if all is well now or if you need more help.

Kind regards,

Mabula

Hi, I upgraded my license from trial, my payment here is shown as "Pending" (but on Paypal it went through fine). Do I have to wait for a manual activation or?

Dear Marco @npole,

Thank you very much for your purchase.

According to our records, your order is now in a completed state. It is not in a Pending state anymore. And we do have received the payment through Paypal as well.

Your license code was also sent directly upon completion of the order and I can see that you have already acitvated your new license, so I assume that everything is okay now?

Maybe there was a small delay at Paypal in approving the payment? That can happen occasionally. As soon as the payment was fully approved at Paypal, the order automatically changed to completed and the license code was sent.

Please let us know if all is okay now 😉

Kind regards,

Mabula

Thanks, I received the license some minutes after the post. All fine now. 😉

Posted by: @npole

Thanks, I received the license some minutes after the post. All fine now. 😉

 

 

Excellent Marco @npole,

Thanks for letting us know 😉

It should be automatically generated yes, I'll pass it on. Sorry for the inconvenience!

I purchased APP months ago and it was working fine but today when I opened it is asking for my license information again. Where can I find that since I dont have the original email anymore? 

Normally that would require you to send a mail to support@astropixelprocessor.com, but I'll forward this to Mabula as well.

Dear Reginald @regpratt,

I have sent your license details to your registered email adress 😉

Please let us know if all is okay now,

Kind regards,

Mabula

All is well now, the activation came up because I changed my PC CPU and RAM I guess. Thanks for the help!

Hi i purchased the renter license last night but still havn't received a new license code to get me back on APP.

Checked my spam folder numerous times.

Hi @roycealona,

I have checked our records and the emails with your order confirmation and your license code have been sent out as soon as you completed your order.

But... for some reason, your email provider sky.com is preventing delivery of our emails. The emails have been in the delivery queue now for almost 24 hours which is quite unusual.

They have not rejected our emails (when they for instance think it is spam) but they are simply not emptying the delivery queue it seems. Perhaps it is a good idea to contact your email delivery service about this, because from our end everything is done properly and sent out.

I will try to send you your license code using my private gmail address, hopefully that will work in the meantime 😉

Please let me know if you have received it from my gmail address.

Kind regards,

Mabula

@mabula-admin

That's worked thank you Mabula.

Keep up the good work 👍 

Excellent @roycealona,

I am happy that you have received it now 😉

I can also see that the emails should have been delivered now at your sky.com address. Have you received them?

Mabula

I have, thank you. @mabula-admin