Where is my license...
 
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[Sticky] Where is my license code?

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(@mabula-admin)
Quasar Admin
Joined: 6 years ago
Posts: 3312
Topic starter  
Posted by: @t3gutierrez

Hello.

I recently purchased my renter license on Jan 18, 2021. I received an invoice and my payment has cleared my account.

I am trying to have my code re-emailed to me. I did not find the emails that should have been sent to me.

Thank you for your help.

Hi Mary @t3gutierrez,

I have resent the original email with your license details to your registered email address. According to our mail server logs we did send you the email and it was accepted by your email provider thus it should have arrived in your mailbox somewhere.

Please let us know if all is okay now 😉

Mabula


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(@paolo27)
Main Sequence Star Customer
Joined: 3 years ago
Posts: 36
 

Hi I changed processor and motherboard in the pc. It asks me for the license, but I can't find the file where I saved it. Can you help me?


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Hi Paolo,

Let me check your details and I'll send them again over to you.

Vincent

 


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

I've send your details again, please check your junk mail folder as well if you didn't get it.

Thanks, Vincent


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(@paolo27)
Main Sequence Star Customer
Joined: 3 years ago
Posts: 36
 

Thx 🙂


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(@blackhawk163)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 1
 

add me to the list. The laptop I had the code txt in burned up this past weekend. Is there a reason why we can't have our codes listed in our account portals? In any case thanks


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Not sure if there is a reason, maybe security related. I'll ask Mabula if that would be possible, I'll send you the details anyway.


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 wsg
(@wsg)
Hydrogen Atom Customer
Joined: 5 years ago
Posts: 1
 

scott garrod

cat89@sbcglobal.net


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

@wsg I guess you need a license code to be sent as well? Sorry, I was away for a few days. If you still need it, please let me know and I'll send it.


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(@lw24)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 2
 

Can I get my renters license sent again via email? No longer have the email from earlier in the year.

 

Agree on the above on having it visible in the "my account" section when logging in to the site - would be helpful!


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Hi Luke,

You'd have to contact support@astropixelprocessor.com at this moment sorry, I'm moving towards Denmark at the moment. I expect to be able to help you personally again from sept-6 onwards. If you mail support@ I'll notify Mabula so hopefully he can help you out in the mean time.


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(@luke-williams242)
Hydrogen Atom Customer
Joined: 1 year ago
Posts: 1
 

Sure - have emailed support.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Hi Luke, I have some time today. I'm not seeing an entry for you with your outlook address, could you mail me the email address you used for registration? Send it to vincent@astropixelprocessor.com


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(@lw24)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 2
 

Emailed you just now, thanks!


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

Excellent, found you and will mail the details.


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(@ggwatt51)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 6
 

Hi . I have the same problem others have had. The application is asking for my license but I no longer have the email with it. Hope you can help.

Cheers.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

I'll have a look in our database and send you the code again.


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(@ggwatt51)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 6
 

Thanks very much Vincent. Very much appreciated. It is now safely saved.


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(@minroadkill)
White Dwarf Customer
Joined: 2 years ago
Posts: 17
 

I just renewed my renters license and apparently my email provider never took your provider off the blocked list as I requested. Can you send it to me from your personal email like you did last year? Thanks


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5127
 

I'll get on it immediately.


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