19 June 2021: Our upload server https://upload.astropixelprocessor.com/ has been migrated successfully to our new office with higher upload and download speeds (nearly 10MByte/sec up/down ) ! We now have 1 general upload user called: upload with password: upload. The users upload1 - upload5 have been disabled.
31 May 2021: APP 1.083-beta2 has been released ! APP 1.083 stable will follow soon afterwards. It includes a completely new Star Reducer Tool, New File Saver Module, Improved Comet registration and much more, check the release notes here!
[Sticky] Where is my license code?
I recently purchased my renter license on Jan 18, 2021. I received an invoice and my payment has cleared my account.
I am trying to have my code re-emailed to me. I did not find the emails that should have been sent to me.
Thank you for your help.
Hi Mary @t3gutierrez,
I have resent the original email with your license details to your registered email address. According to our mail server logs we did send you the email and it was accepted by your email provider thus it should have arrived in your mailbox somewhere.
Please let us know if all is okay now 😉
Hi I changed processor and motherboard in the pc. It asks me for the license, but I can't find the file where I saved it. Can you help me?
Let me check your details and I'll send them again over to you.
I've send your details again, please check your junk mail folder as well if you didn't get it.
add me to the list. The laptop I had the code txt in burned up this past weekend. Is there a reason why we can't have our codes listed in our account portals? In any case thanks
Not sure if there is a reason, maybe security related. I'll ask Mabula if that would be possible, I'll send you the details anyway.
@wsg I guess you need a license code to be sent as well? Sorry, I was away for a few days. If you still need it, please let me know and I'll send it.
Can I get my renters license sent again via email? No longer have the email from earlier in the year.
Agree on the above on having it visible in the "my account" section when logging in to the site - would be helpful!
You'd have to contact email@example.com at this moment sorry, I'm moving towards Denmark at the moment. I expect to be able to help you personally again from sept-6 onwards. If you mail support@ I'll notify Mabula so hopefully he can help you out in the mean time.
Sure - have emailed support.
Hi Luke, I have some time today. I'm not seeing an entry for you with your outlook address, could you mail me the email address you used for registration? Send it to firstname.lastname@example.org
Emailed you just now, thanks!
Excellent, found you and will mail the details.