UPDATE FROM MABULA
I have had a very rough 2 months unfortunately health wise. I was struck 3x in a row with bacterial infections. The second infection occurred  after a routine hospital checkup and I became very sick. I had to rest and take a lot of antibiotics. Once I was recovering and restarting work 1 month ago, I again became sick. The infection was not yet gone, so even more antibiotics and rest was needed. Needless to say, it took a lot of my energy and I needed a lot of rest.
Finally, the infection is really gone and my energy is coming back step-by-step now and I have started work again. I am terribly sorry to have kept you waiting for support. I will address all outstanding questions and e-mails step-by step and will be on the forum daily from today.
APP 2.0.0-beta47 will come soon as well, a lot of work was already completed before I became very ill, so the release is also nearly ready for you. Beta47 will be much faster actually. Many workflows will be more than 2x faster, mosaics can even be 10x faster than before because registration really received a major boost... all compared to beta46. Â Before I release it, I will make sure that everything is working properly and then I will release it.
hi, i have been using APP since last october, but for some reason when opening APP last night, it asked for my name, licence code and email, it's never done that before, i have the invoice from purchasing, but can't find my licence code, how to i resolve this? 🙂
ash
I purchased an owners license yesterday but never got my license code and cannot find a way to discover it on the website. How can I please get it?
Good morning,
I have been running the software since 2021 with no issues. Yesterday, I upgraded several components in my computer after which I launched APP and was asked for my license code. I emailed support but have not yet received a reply.Â
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Best Regards,
Omar
I purchased a renter's license. First, I was expecting a discount because I used the coupon from Ryan Voykin (DARKRANGERSINC-2024) which was supposed to be valid until the end of July. The message was something like "too many redemptions" so it did not accept the code, which was disappointing.
So, after having paid full price, I did not receive the license code. It has been almost 24 hours, and I sent two emails to support, but still, no license code. Yes, I did check the spam folder - there is no email from you. The charge for the purchase has already shown up on my bank statement, but still, no license code!
@vincent-modÂ
Hello,
I saw on the facebook page of APP a post about someone who also dont have a license code.
See here his reactionsÂ
I am a little worried whyno one of the admin response on the forums last time.Â
Hi, IMHO APP team don't exist any more ... It is completely incomprehensible to me that there has been no contact with anyone since February, especially since there are people who purchased a license at that time but did not receive an activation code.
Mabula's computer is always online. Hopefully nothing serious has happened to his health.
Hi, I am still to receive my Trial License code. I've just noticed that another member has the same name as me which is probably why I am not receiving the code. Received an email with the subject "Astro Pixel Processor TRIAL license request has been rejected"
Could you send me the code please. I just started in Astrophotography and would love to give this software a try before purchasing.
Thanks in advance 👍
Hi, I am still to receive my Trial License code. I've just noticed that another member has the same name as me which is probably why I am not receiving the code. Received an email with the subject "Astro Pixel Processor TRIAL license request has been rejected"
Could you send me the code please. I just started in Astrophotography and would love to give this software a try before purchasing.
Thanks in advance 👍
I need it too:)) I just bought a 365 day license and I only got a receipt of it! So could someone send it to me please?
Cheers, Marius
I upgraded to Windows 11, and it asks me for the license. I had it saved on the NAS, but Windows won't open it now...
Solved...
ansollee here I am looking for my license code. Need help obtaining it. thanks
ansollee here I am looking for my license code. Need help obtaining it. thanks
Still trying to get my license code. Appreciate your help
