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UPDATE FROM MABULA

I have had a very rough 2 months unfortunately health wise. I was struck 3x in a row with bacterial infections. The second infection occurred  after a routine hospital checkup and I became very sick. I had to rest and take a lot of antibiotics. Once I was recovering and restarting work 1 month ago, I again became sick. The infection was not yet gone, so even more antibiotics and rest was needed. Needless to say, it took a lot of my energy and I needed a lot of rest.

 

Finally, the infection is really gone and my energy is coming back step-by-step now and I have started work again. I am terribly sorry to have kept you waiting for support. I will address all outstanding questions and e-mails step-by step and will be on the forum daily from today.

 

APP 2.0.0-beta47 will come soon as well, a lot of work was already completed before I became very ill, so the release is also nearly ready for you. Beta47 will be much faster actually. Many workflows will be more than 2x faster, mosaics can even be 10x faster than before because registration really received a major boost... all compared to beta46.  Before I release it, I will make sure that everything is working properly and then I will release it.

[Solved] License code never sent, email server seems to be down possibly?

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(@astraobscura)
Molecular Cloud
Joined: 2 years ago
Posts: 2
Topic starter  

I signed up for a trial license but never received the email. I checked spam folders as well to no avail. I tried to email the support email but it wouldn't go through - perhaps the SMTP servers are down?



   
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(@astraobscura)
Molecular Cloud
Joined: 2 years ago
Posts: 2
Topic starter  

Scratch that, everything went through all of a sudden hah.



   
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(@mabula-admin)
Universe Admin
Joined: 9 years ago
Posts: 5379
 

Dear @astraobscura,

Thank you very much for posting your order issue and welcome to the Astro Pixel Processor forum.

I can see that you were able to activate your license now, so I assume that everything is okay now?

Please let me know if you have any question and/or need further assistance.

perhaps the SMTP servers are down?

I have checked our mail servers, but they have been up without any problems in the past 72 hours. I can see that the connections for your emails all of a sudden come through, so I would suspect that there was a delay from your mail provider before the emails were actually sent to our servers. Happy to know that all is okay now.

 


This post was modified 2 years ago by Mabula-Admin

   
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