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How long should it take to get my license e-mail?


(@archer1960)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 6
Topic starter  

I submitted an order for the Renter's edition on Friday 16 Oct. Now it's Saturday, and I still haven't seen any e-mail for it. My paypal payment notice came in, so the payment went through. When should I expect to see the e-mail? I have checked my spam folder, and it's not there. A possibly confounding factor is that I had a trial license that I let expire a few days before I ordered the Renter's license.


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3099
 

Hi David @archer1960,

I have checked our records and I can see that the emails with your license details and your order confirmation were both sent out and delivered to your mailbox within minutes after completing your order. So your license details should be in your inbox somewhere. If they are not, you should contact your mail provider I think.

I will resend them again right now. Please let me know if you have received them this time 😉

Kind regards,

Mabula

 


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(@archer1960)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 6
Topic starter  

You sent them to my @verizon.net address that is in my profile? I still haven't seen them. The last thing I received from you was a notice that my trial had expired, on Oct 07. Could you possibly send again, to my gmail address, which I just updated in my profile? Verizon.net is actually hosted by AOL.com, and while i've never had any trouble with them, I never totally trusted them...

 

Thanks!


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3099
 

Hi David @archer1960,

I have adjusted your order and license to use the gmail address 😉

You should have received both the order confirmation and your new Renter's license now in your gmail inbox.

Please let me know if all is allright now.

Regarding your verizon/AOL mailbox: in the past 48 hours we sent a total of 7 emails to your mailbox, all of them have been accepted by your mail provider and thus they should be somewhere in your mailbox. From my point of view, if you can not see/find them anywhere, you should really send in a complaint to the mailprovider and tell them that email coming from astropixelprocessor.com is opted-in by you, that might help ;-). I know that some mailproviders could mark it as spam and simply not deliver the mail to your mailbox (which off course is not the right way to do this, the mail should always be delivered so the customer can decide whether it is spam or not).

Cheers,
Mabula

 


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(@archer1960)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 6
Topic starter  

@mabula-admin Thank you for the great service! The license did get to my gmail account. I will follow up with my verizon acct's customer service to see what might be going on there.

Dave


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