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No activation code for Trial License


(@spitfire87)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
Topic starter  

Hi

I signed up a couple of days ago to give APP a try, but ive had an email saying that my email address is already used, thus no license code sent to me?????

Ive never used the software or signed up before or had any APP email sent to me before so im a little confused by this.

Ive sent an email in but not heard anything? how long does it take to here back usually?

 

Cheers


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5122
 

I've notified Mabula and he'll be looking into it. You must have had a trial though, because without one you can't post on the forum. 🙂 But, he's having a look.


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(@spitfire87)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
Topic starter  

@vincent-mod Hey

No Ive never had a trail before, I purchased the Trail on the 15th September (Created an account etc) and then went over to the forum section.

Thats why it all seemed very odd, I thought as well is someone using my email, but that would be highly unlikely as there would have been emails in my inbox if someone was using it, and I've got nothing, just the the emails for account creation and purchase etc on the 15th September.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5122
 

Mmm, you don't have to purchase a trial, just register for it. Could it be the trial license is in your spam folder maybe? Mabula is looking into it, I think it'll be fine for him to make this work for you to get the trial code anyway.


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(@spitfire87)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
Topic starter  

@vincent-mod Ahh ok no problem so hopefully should be sorted then,

Ive checked the spam too on the day and the days up to now and all I got was the trial rejection email.

Thanks for helping and letting the main man know, much appreciated.


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(@vincent-mod)
Universe Admin
Joined: 5 years ago
Posts: 5122
 

I see there is someone else with a similar issue, so it might be a problem in the server. We're going to work on it and sort it out.


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(@spitfire87)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
Topic starter  

@vincent-mod ahhh ok, thanks to you both.


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(@mabula-admin)
Quasar Admin
Joined: 6 years ago
Posts: 3309
 

Hi @spitfire87,

Thank you for contacting us with your order issue and please accept our apologies for this inconvenience.

I have checked our records and your order was automatically rejected because we already have a customer with the exact same name as you.

We need to have these checks in place to prevent fraud with Trial licenses.

 

But, not problem, I have now generated a new Trial license for you 😉

You should have received a separate confirmation of this as wel in your mailbox.

 

Kind regards,

Mabula


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(@spitfire87)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
Topic starter  

@mabula-admin Hey

No worries, i've just emailed you back as well.

 

Thanks for sorting, much appreciated!

 

Cheers


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