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(@petercpc)
Red Giant Customer
Joined: 4 years ago
Posts: 62
August 31, 2019 16:14  

When I log in to my account it shows that the expiration date is September 13th. However, my original communication shows an expiration date of 28th October.

Please advise.

Peter

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(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 3961
August 31, 2019 16:37  

Interesting, I'll ask Mabula. No worries about it, these things get fixed.


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(@mabula-admin)
Universe Admin
Joined: 5 years ago
Posts: 2747
August 31, 2019 20:05  

Hi Peter @petercpc,

I have checked your Renter's license 😉

Yes, your license will expire on 2019-10-28. If you are are online and start APP, then when you click on the LICENSE button, it should reflect this. Does it not?

Otherwise, simply try to re-activate the license.

Kind regards,

Mabula


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(@petercpc)
Red Giant Customer
Joined: 4 years ago
Posts: 62
September 1, 2019 08:28  

Hi Mabula,

Yes it does. It's just that when I go to downloads it shows an expiry date of September 13th so I was concerned that that would be applied.

Peter


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(@mabula-admin)
Universe Admin
Joined: 5 years ago
Posts: 2747
September 3, 2019 23:44  

Hi Peter @petercpc,

Ah yes, the date in downloads reflects until when you could download the latest release through your own account. I forgot to adjust that when I extended your initial Renter's license expiry date. I have adjusted it now as well.

Kind regards,

Mabula


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