upgraded to renters, APP no longer functions!

Checked the event log and it shows an error "program compatibility" not sure if that helps...

Hi dariv @dariv,

Thank you for sharing the issue. I will do my best to get this solved as quickly as possible 😉

Can you asnwer the following questions? It should help me in determining what the issue is.

Would you know which APP version you were running before you upgraded to the Renter license?

On which Windows version are you?

Did you install APP in the default location on the file system, or did you specify an alternative?

Have you tried a much older version, to see if that does work ?

Do you have a Java Runtime installed on the system?

KInd regards,

Mabula

Posted by: Mabula Haverkamp - Admin

Hi dariv @dariv,

Thank you for sharing the issue. I will do my best to get this solved as quickly as possible 😉

Can you asnwer the following questions? It should help me in determining what the issue is.

Would you know which APP version you were running before you upgraded to the Renter license?

On which Windows version are you?

Did you install APP in the default location on the file system, or did you specify an alternative?

Have you tried a much older version, to see if that does work ?

Do you have a Java Runtime installed on the system?

KInd regards,

Mabula

 

which APP version you were running before you upgraded to the Renter license?  1.070

On which Windows version are you? Windows 7 Enterprise SP1

Did you install APP in the default location on the file system, or did you specify an alternative? Tried default and also C:\APP

Have you tried a much older version, to see if that does work ? No, I only have 1.070 and 1.072

Do you have a Java Runtime installed on the system? JAVA version 8, update 201 

Posted by: dariv

Posted by: Mabula Haverkamp - Admin

Hi dariv @dariv,

Thank you for sharing the issue. I will do my best to get this solved as quickly as possible 😉

Can you asnwer the following questions? It should help me in determining what the issue is.

Would you know which APP version you were running before you upgraded to the Renter license?

On which Windows version are you?

Did you install APP in the default location on the file system, or did you specify an alternative?

Have you tried a much older version, to see if that does work ?

Do you have a Java Runtime installed on the system?

KInd regards,

Mabula

 

which APP version you were running before you upgraded to the Renter license?  1.070

On which Windows version are you? Windows 7 Enterprise SP1

Did you install APP in the default location on the file system, or did you specify an alternative? Tried default and also C:\APP

Have you tried a much older version, to see if that does work ? No, I only have 1.070 and 1.072

Do you have a Java Runtime installed on the system? JAVA version 8, update 201 

 

Thank you @dariv for all information,

Have you checked if security software on your computer is blocking APP from starting normally?

Another user could not start APP on Windows, because AV/Security was blocking the application:

https://www.astropixelprocessor.com/community/windows/1-072-windows-64bit-app-wont-start/

Kind regards,

Mabula

I have trend micro security agent running.

It doesnt seem to be blocking anything from what I can see in the log file

Posted by: dariv

Checked the event log and it shows an error "program compatibility" not sure if that helps...

@dariv, to be sure, can you post a screenshot or the exact message that you see in the event log?

I have trend micro security agent running.

It doesnt seem to be blocking anything from what I can see in the log file

Okay, to be sure, can you try if things are different when Trend Micro is disabled ?

Another way to trouble shoot is to try to load APP from the commandline since you have a Java runtime installed:

• Can you open a command promtp by running cmd.exe
• navigate to the installation directory, the default on windows 10 would be: C:\Users\[your username]\AppData\Local\AstroPixelProcessor
• execute from the commandline: java -jar "app\AstroPixelProcessor-out.jar"   

Check this screenshot:

Please note, APP needs to run in a 64bit Java Runtime (JRE). Yours probably is 32bits, this is no problem to test now if we can start APP.

I tested it with a 32bits JRE as well:

Please let me know what happens and share the output of APP on the commandline.

Kind regards,

Mabula

 

•  

 

Mar 12, 2019 11:29:25 AM it.geosolutions.imageio.gdalframework.GDALUtilities loa
dGDAL
INFO: Failed to load the GDAL native libs from "gdalalljni". Falling back to "gd
aljni".
java.lang.UnsatisfiedLinkError: no gdalalljni in java.library.path
Mar 12, 2019 11:29:25 AM it.geosolutions.imageio.gdalframework.GDALUtilities loa
dGDAL
WARNING: Failed to load the GDAL native libs. This is not a problem unless you n
eed to use the GDAL plugins: they won't be enabled.
java.lang.UnsatisfiedLinkError: no gdaljni in java.library.path
Mar 12, 2019 11:29:25 AM it.geosolutions.util.KakaduUtilities loadKakadu
WARNING: Failed to load the Kakadu native libs. This is not a problem unless you
need to use the Kakadu plugin: it won't be enabled. java.lang.UnsatisfiedLinkEr
ror: no kdu_jni in java.library.path
Mar 12, 2019 11:29:25 AM it.geosolutions.imageio.plugins.turbojpeg.TurboJpegUtil
ities loadTurboJpeg
WARNING: Failed to load the TurboJpeg native libs. This is not a problem, but th
e TurboJpeg encoder won't be available: java.lang.UnsatisfiedLinkError: no turbo
jpeg in java.library.path

Dear @dariv,

So this shows exactly the same as in my screenshots, right?

These are normal warnings from a library that APP uses. These are not errors.

To me this indicates that there is no problem with starting the application on your computer as far as APP is concerned. Therefore the problem is not in APP I think, but on the Operating System level.

When it is started, you can see the process in the task manager, right ? Somehow, the Graphical User Interface is not showing so I think we need to focus on that to solve this issue.

Have you checked the graphical drivers ? Perhaps you updated them recently?

Kind regards,

Mabula

The process loads, "AstroPixelProcessor.exe"

No GUI

Hi @dariv

How about your graphical drivers? Did you update these recently?

Maybe it's best that I look on your computer to solve this using teamview or perhaps other screen sharing software?

Mabula

I've tried different drivers after it would not load.

We can try teamviewer, but I will not have the computer available until 4 hours from now

Hi @dariv,

Okay. Can you send me an email when you are ready to support@astropixelprocessor.com ? I will be waiting.

We can also communicate with skype perhaps? Do you have a skype account?

Mabula

Hi @dariv,

Just to summarize my testing on your system:

The issue is the the OpenGl library deployment (the jogamp..... process) can't complete somehow.I suspect this is due to some security software/rule/setting which has been set on your computer.

I will investigate 2 possible solutions to solve this:

1) ask the opengl library devs if they know the issue and possible fix

2) update the library and or change the library deployment strategy

Kind regards,

Mabula

Mabula,

thanks again for taking the time to investigate this issue! 

Any update on this issue?

Hi @dariv,

The developers of the OpenGL library have confirmed that the issue is caused by security software on your machine.

http://forum.jogamp.org/Jogamp-fat-jar-not-deploying-on-a-Windows-7-64bits-machine-td4039604.html

A paranoid virus scanner prevents it from doing its job. Please try to disable the automated native library loading and manage the Java library path as indicated in the JOGL user's guide.

I proposed to replace this mechanism by a call to a Java API available only in Java >= 1.8 but if the virus scanner still prevents the loading of the extracted native libraries (DLL under Microsoft Windows), the only way to solve this problem will consist in disabling the virus scanner and on the long term to report this false positive to the software publisher of this virus scanner.

I will try to release the next version of APP with a different mechanism to install/load the libraries which hopefully does not trigger the security software/rule on your machine.

Do you have admin rights on your computer? Or is is a machine from you employer perhaps?

Kind regards,

Mabula

The machine in question is my company supplied work laptop, so I can't "unblock" the issue. I have a computer in my observatory that runs APP without issue.

Hi @dariv,

Okay, the developers have notified me of another version of the library that isn't using the self-extracting archive, like the older APP versions that used an older version of the library, that did work, right?

I will try to release the new version as soon as possible 😉

Mabula

yes, the older version worked on this machine. 

Thanks!