why can't I Email A...
 
Share:
Notifications
Clear all

June 24 2026 APP 2.0.0-beta46 has been released !

Improved internal memory configuration (lower ! memory usage), fixed beta45 startup issue, fixed Set Save Directory & 2-panel mosaics.

May 27 2026 APP 2.0.0-beta45 has been released !

Fully Multi-Threaded LNC, many improvements for the registration engine, platform upgrade, and further tuning of internal memory consumption and memory release back to OS.

Apr 14 2026: Google Pay, Apple Pay & WeChat Pay added as payment options

Update on the 2.0.0 release & the full manual

We are getting close to the 2.0.0 stable release and the full manual. The manual will soon become available on the website and also in PDF format. Both versions will be identical and once released, will start to follow the APP release cycle and thus will stay up-to-date to the latest APP version.

Once 2.0.0 is released, the price for APP will increase. Owner's license holders will not need to pay an upgrade fee to use 2.0.0, neither do Renter's license holders.

 

why can't I Email Astro Pixel support?

2 Posts
2 Users
0 Reactions
1,085 Views
(@shahin)
Molecular Cloud
Joined: 3 years ago
Posts: 1
Topic starter  

well I have loads of questions. all Emails bounce. that doesn't look good!!! feedback??



   
ReplyQuote
(@mabula-admin)
Universe Admin
Joined: 9 years ago
Posts: 5357
 

Hi Shanin @shahin,

I have checked our mail server logs and your email is not configured correctly, your e-mail provider (if any) has not configured their server according to safe standards and protocols unfortunately. Maybe you are managing your own mail/smtp server? It fails on the SPF record, a permanent error is reported there and thus your email is not considered safe and thus our server rejects it as any mail server these days should I think.

Our server log shows:

Jun 10 22:30:10 h2887425 policyd-spf[9289]: None; identity=helo; client-ip=50.97.215.198; helo=srv43.cyberset.com; envelope-from=shahin@persianartist.com; receiver=support@astropixelprocessor.com
Jun 10 22:30:10 h2887425 policyd-spf[9289]: Permerror; identity=mailfrom; client-ip=50.97.215.198; helo=srv43.cyberset.com; envelope-from=shahin@persianartist.com; receiver=support@astropixelprocessor.com
Jun 10 22:30:10 h2887425 postfix/smtpd[9285]: NOQUEUE: reject: RCPT from unknown[50.97.215.198]: 550 5.7.1 <support@astropixelprocessor.com>: Recipient address rejected: Message rejected due to: SPF Permanent Error: ...

A SPF check for your email domain of persianartist.com also confirms this. You can use a SPF check tool online to see for yourself:

https://mxtoolbox.com/spf.aspx

enter your domain persianartist.com

and it reports a syyntax error in the SPF domain entry: SPF Syntax Check

Hope you fix this from your end? You can post your other questions here on our forum 😉

Mabula



   
ReplyQuote
Share: