Won't open on a Mac...
 
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Please note our new Downloads page here

2023-01-19: APP 2.0.0-beta13 has been released !

!!! Big performance increase due to optimizations in integration !!!

and upgraded development platform to GraalVM 22.3 based on openJDK19

 

We are very close now to  releasing APP 2.0.0 stable with a complete printable manual...

 

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[Solved] Won't open on a MacBook Pro M1 Pro with Monterey 12.6


(@diane-miller)
Molecular Cloud Customer
Joined: 2 months ago
Posts: 4
Topic starter  

I just downloaded the latest version for a trial (new user) -- 1.083.2.  I'm on Mac OS Monterey (12.6) with a MacBook Pro M1 Pro.  When I try to open the software it says it can't be checked for malicious software and needs to be updated by the developer.


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@diane-miller Hi Diane, please go to the macOS System Settings and then Privacy & Security and allow APP to start.

HTH, Wouter


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(@diane-miller)
Molecular Cloud Customer
Joined: 2 months ago
Posts: 4
Topic starter  

I did that -- in both Accessibility and Full Disk Access -- and it still won't start, with the same message.


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@diane-miller Great. Please also enable this at the bottom of the General tab. 


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(@diane-miller)
Molecular Cloud Customer
Joined: 2 months ago
Posts: 4
Topic starter  

Found that and did it.  Entered my License Activation information and it says it can't activate my license.  Did it 3 times -- I'm sure I'm matching the info I got in the email.  Changed browser from Firefox to Safari -- still doesn't work...


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(@wvreeven)
Galaxy Customer
Joined: 4 years ago
Posts: 2090
 

@diane-miller Great that it worked and sorry for the license trouble. I'll ping Mabula and Vincent who can help with this much better than me.


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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5218
 

@diane-miller Hi Diane, I'll have a look right now and see if your license details are correct etc. I'll send the license we have to your email.

Vincent


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(@diane-miller)
Molecular Cloud Customer
Joined: 2 months ago
Posts: 4
Topic starter  

He found the problem -- thanks!  Somewhere in the purchasing process I entered a user name but the activation window wanted my real name.


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