Unable to open APP ...
 
Share:
Notifications
Clear all

Black Friday & Cyber Monday Sales on Renter's & Owner's licenses - sale will end on the 1st of December 2020 at 12:00 UTC

16 November 2020 - Wouter van Reeven has officially joined the Astro Pixel Processor Team as a moderator on our forum, welcome Wouter 🙂 !

31 July 2020 - Comet Registration video tutorial using APP 1.083-beta1 released.

30 July 2020 - APP 1.083-beta1 has been released introducing Comet processing! This 1st beta has comet registration. The stable release will also include special comet integration modes.

9 July 2020 - New and updated video tutorial using APP 1.081: Complete LRGB Tutorial of NGC292, The Small Magellanic Cloud by Christian Sasse (iTelescope.net) and Mabula Haverkamp

2019 September: Astro Pixel Processor and iTelescope.net celebrate a new Partnership!

[Solved] Unable to open APP 1.075 on MacOS 10.15 Catalina  

  RSS

(@fizixman)
Hydrogen Atom Customer
Joined: 1 year ago
Posts: 2
October 21, 2019 00:51  

Just downloaded APP 1.075, but it won't open on my Mac running MacOS 10.15 Catalina. It gives me an error message that I screen-saved and attached. Any ideas? Thanks in advance.

Screen Shot 2019 10 20 at 3.22.55 PM

 

 

EDIT BY MABULA: SOLUTION:

Please study the macOS Catalina release notes to know what is happening here. Catalina has big changes regarding privacy and security. Many software packages will show this warning on Catalina now. Astro Pixel Processor will still run luckily, but you will need to tell MacOS that you accept software from identified developers.

Go to System Preferences -> Security & Privacy ->

Allow APPs downloaded from App Store and identified developers

 

Delete the DMG file that you already downloaded, that one is now permanently blocked…

After you have changed the setting to Allow APPs downloaded from App Store and identified developers

Download the DMG again and then you should be able to install it.

If not, check again the Security & Privacy settings and say that you allow APP 😉

This topic was modified 11 months ago by Mabula-Admin
This topic was modified 3 days ago 2 times by Mabula-Admin

ReplyQuote
Topic Tags
(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2657
October 21, 2019 08:40  

Interesting, I've seen others using it correctly. As I don't have Catalina installed I'm going to tag @wvreeven as I think he had it running and might know a bit more about the security in Catalina?


ReplyQuote
(@mckechg)
Hydrogen Atom Customer
Joined: 1 year ago
Posts: 2
October 21, 2019 08:43  

I just downloaded it and have the same issue. Help!

Screen Shot 2019 10 21 at 5.46.15 pm

 

This post was modified 1 year ago 3 times by Grant Mckechnie

ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2657
October 21, 2019 08:49  

So upon further reading this is a security feature in Catalina (obviously), which pops up for software outside of the AppStore and the app not being signed the way Apple wants it. Could you try going to the finder, then right-click on the APP icon and then select open? Does that work? There are other ways to force it to run using the terminal, we will have a look at this.


ReplyQuote
(@mckechg)
Hydrogen Atom Customer
Joined: 1 year ago
Posts: 2
October 21, 2019 08:58  

Problem solved - 

 

Settings -> Security & Privacy -> Run anyway


ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2657
October 21, 2019 09:00  

Ah ok, that's the same as in Mojave actually, different notification. 🙂 Thanks!


ReplyQuote
(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 282
October 21, 2019 09:36  

Sorry for the late reply. I actually had the same issue yesterday and, indeed, the issue can be solved as described by @mckechg.


ReplyQuote
(@fizixman)
Hydrogen Atom Customer
Joined: 1 year ago
Posts: 2
October 21, 2019 18:56  

@mckechg

Excellent! Thanks. Slight variation from what you said works on mine too.


ReplyQuote
(@jbmcnaughton)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 3
November 1, 2019 17:40  

As others have described, shows up for about 5 seconds and then terminates. Don't even have the option for the security override. 

Mojave 10.14.6
2.2 GHz Intel Core i7
16 GB 2400 MHz DDR4
Intel UHD Graphics 630 1536 MB


ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2657
November 1, 2019 17:51  

Others didn't describe it not opening at all, they described the security warning from Catalina which can be solved. Your problem sounds like it crashes. That's a new one for me, you don't get any indication as to why? You installed it properly by dragging it to the Applications folder?


ReplyQuote
(@jbmcnaughton)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 3
November 1, 2019 18:02  

@vincent-mod

Yes I did. And even tried to open from within terminal. 

 

INFO: Failed to load the GDAL native libs from "gdalalljni". Falling back to "gdaljni".

java.lang.UnsatisfiedLinkError: no gdalalljni in java.library.path


ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2657
November 1, 2019 18:42  

Ok then, that seems a problem with your Java environment and installation.. it isn't able to find the GDAL library in your current environment path. I'll have to ask Mabula as that's something I've never seen before.

edit: Also strange is that APP doesn't rely on your Mac Java environment.. do you have any other Java based apps that do start?


ReplyQuote
(@jbmcnaughton)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 3
November 1, 2019 20:24  

@vincent-mod

Java and a few issues but i'm up and running. Thanks to you and Mabula!


ReplyQuote
(@jeffcrilly)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 2
October 11, 2020 09:30  

This is an old thread, but...

It has been about a year now since Catalina has been out, and I just updated to APP 1.082 and now get this "error".

Couple points here I would like to point out...

1) I (and I suspect others) paid €150 for APP.

2) I'm not sure how many purchases there are per year, but it would seem Mabula and team could spend $99/year for an Apple Developer ID and sign the binaries.  

The Gatekeeper is there in MacOS to help prevent malicious software from creeping in, and while I somewhat believe APP has not been compromised, I really do not know either way, and feel like I'm skating on thin ice here.  

Installing a notarized signed binary at least provides some reassurance.  

Bypassing Gatekeeper is not something I take lightly; I've come across some apps which are not signed, and I just delete them.

I would be interested in your thoughts on this topic.

thx

-jeff


ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 3 years ago
Posts: 2657
October 11, 2020 11:08  

Hi Jeff,

I agree it would be very nice to have it properly signed etc. This is however not my decision, I guess Mabula might do this at some point, but I can also see the issue that this would mean all developers need to suddenly buy developer licenses (is this actually the only way to get them signed?). This is still a choice for the developers I'd say, not Apple. The risk is also very low when getting the software from us directly and when I look at my years on MacOS, I've never had any security issues to be honest.

But I do get your reasoning and we will always try to get APP working as well as on any other platform, so this might be something to look at at some point.

edit: ok, just talked with Mabula about this and a correction is in place here; he does have a license actually. APP is signed, but not being notarized on the new MacOS versions as it's using Java 8. We are migrating to 11 and that should fix this by then.


ReplyQuote
(@ptrwoga)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 1
November 5, 2020 00:21  

This does not open for me even when 'Allow the app to run' has been set for the application. Icon bounces in the task bar for some time then stops but no window appears and cannot switch to the app and need to Force Quit to stop the app/process which appears to be in a zombie state.

Unfortunately I paid for full licence on the back of using the trial version for Mac in 2019 which was fine.

Hope this gets fixed soon.


ReplyQuote
Share: