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AstroPixelprocessor hangs when started under MacOS Big Sur  

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(@mabula-admin)
Universe Admin
Joined: 4 years ago
Posts: 2508
November 25, 2020 20:22  

Hi all @j-notht-online-de, @vincent-mod, @favalessa, @rodolgo, @supercreative, @wvreeven, @paul-from-northern-mi, @eckhardv, @mkearl, @wornish

Please check this video that shows you what you need to do, the hanging/freeze is due to a MacOS window that sometimes does not show, that window is blocking everything 😉 . And to be clear: there is no need at all to install APP as a startup application. I have never done this myself.

Installation on an iMac Pro with Big Sur:

Kind regards,

Mabula

This post was modified 2 months ago by Mabula-Admin

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(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 2894
November 25, 2020 20:53  

Yes, and it should! Mabula is uploading a video, maybe that might hint at something?

edit: Oh there it is. 🙂


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(@wornish)
White Dwarf Customer
Joined: 3 years ago
Posts: 11
November 25, 2020 22:15  

 

A good contact of mine, a long APP user as well, is a Technical Sales person for Apple Belgium. He has confirmed to me that this should work. He has been running APP on different Macs with Big Sur without problems. Even on the new M1 hardware, everything works with these guidelines.

The last step is probably why some APP users tend to think that APP freezes, I suspect the MacOS window that is asking the permission is not visible/hidden and thus is blocking everything until the question is answered.

Kind regards,

Mabula

APP 1.082 is working fine on my iMac running BigSur. 


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(@mabula-admin)
Universe Admin
Joined: 4 years ago
Posts: 2508
November 26, 2020 13:43  
Posted by: @wornish

APP 1.082 is working fine on my iMac running BigSur. 

Excellent @wornish, thank you for your feedback 😉


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(@rodolgo)
White Dwarf Customer
Joined: 1 year ago
Posts: 21
November 26, 2020 14:02  

Hi

I posted a reply in the incorrect thread, but I finally got it to work as per the steps explained here:

https://www.astropixelprocessor.com/community/postid/13743/

thanks


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(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 2894
November 26, 2020 14:16  

Thanks for letting us know!


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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 27, 2020 17:12  

Hello Mabula,

I have a 2020 iMac i9.  I have had no luck running APP after the Big Sur update.  I have followed your video and all the other suggestions on the 3 forums on this topic.  I have made sure I uninstalled and removed DMG files and reinstalled.  I have done this with 1.082 and 1.083 beta 4+ times or more.  I have allowed full disk access.  No matter what, when I start APP, the "Please select your working directory opens" (look different under big sur).  This screen cannot be resized or closed (picture attached). I can move it though to see if any warning under. 

Screen Shot 2020 11 27 at 8.07.32 AM

 There is absolutely no Mac OS dialog or warning popup.  I cannot go further as unresponsive. Then once out of 10 times force quitting and reopening, after 10mins of frozen working directory screen, APP opens!  

Any and all new suggestions welcomed. 


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(@rodolgo)
White Dwarf Customer
Joined: 1 year ago
Posts: 21
November 28, 2020 14:10  

Hi

I had the same issues but found a way to work it out. Just check my previous post, here:

https://www.astropixelprocessor.com/community/postid/13743/


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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 28, 2020 17:07  

Rodolphe,  I had already followed your post, but I just tried it again:

I uninstalled APP using CleanMyMac. searched and deleted all DMG and ZIP files.  emptied my trash bin.  rebooted.  set the security as you suggest.  re-downloaded and installed 1.082-MacOS-64bits.  APP opened successfully!  I then had to change the RAM allocation in APP, close and reopen...sadly did not open correctly, back to being frozen like before.  I am so frustrated.

john 


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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 28, 2020 17:11  

interestingly APP while frozen is using 9% of my CPU  (intel i9 10 core).  


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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 28, 2020 17:46  

after 25 minutes the attached screenshot opened.  there are 2 tabs, the first tab is APP in full glory.  Any thoughts?

Screen Shot 2020 11 28 at 8.44.15 AM

 


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 484
November 28, 2020 21:15  

The second window is the APP log window which is always present and normally is hidden behind the main APP window. Using CMD-Shift ~ you can bring the main APP window to the foreground.


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(@rodolgo)
White Dwarf Customer
Joined: 1 year ago
Posts: 21
November 29, 2020 17:14  

@favalessa

I tried the same and got the same issue as yours, unfortunately.

I could observe 3 windows displayed, as captured below:

image
  • the main GUI Interface (I assume so)
  • The console window
  • and the select working directory dialog box

all 3 taking up the entire screen.

The APP is not "frozen" per the system, but impossible to close/quit or even navigate. It also doesn't show up in the Folders and Files permissions.

Out of luck 🙁

I guess we have to wait for a reliable fix from Mabula.


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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 29, 2020 20:14  

@rodolgo

That is exactly what my computer is doing.  Thanks for the more detailed information.  Hope that helps Mabula.  At least this behavior is on more than one computer...is duplicatable. 

for now yes, out of luck.

john

 

 


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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 29, 2020 20:33  

@wvreeven

as Rodolphe mentions at this screen the app is frozen. CMD SHIFT is unresponsive.  


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 484
November 29, 2020 20:50  

@favalessa Are you sure you are trying CMD SHIFT ~ ? Please note the ~ which is very important here.


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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 29, 2020 20:56  

@wvreeven

Yes.  all is frozen and unresponsive.  interestingly there is CPU load from APP durning this frozen time. 


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(@euripides)
White Dwarf Customer
Joined: 10 months ago
Posts: 16
November 30, 2020 02:08  

@favalessa

This output seems ok. This is exactly how the app loads. The app checks for the OpenGL compatibility and if is ok goes with that, otherwise only with CPU.

Just a thought...could you check your Java version? Open a terminal and write 

java -version

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(@favalessa)
White Dwarf Customer
Joined: 8 months ago
Posts: 17
November 30, 2020 02:26  
Screen Shot 2020 11 29 at 5.25.36 PM

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(@paul-from-northern-mi)
Red Giant Customer
Joined: 1 year ago
Posts: 50
November 30, 2020 02:59  
Posted by: @euripides

@favalessa

This output seems ok. This is exactly how the app loads. The app checks for the OpenGL compatibility and if is ok goes with that, otherwise only with CPU.

Just a thought...could you check your Java version? Open a terminal and write 

java -version

I am wondering; is Java necessary for the APP install?  On the terminal I see that I don't have Java installed when typing in "java -version".

Java also doesn't show up when I look on the System Preferences page.

I recently uninstalled Adobe Flash which may not be related but now there is no flash or java installed on my Mac.


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