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UPDATE FROM MABULA

I have had a very rough 2 months unfortunately health wise. I was struck 3x in a row with bacterial infections. The second infection occurred  after a routine hospital checkup and I became very sick. I had to rest and take a lot of antibiotics. Once I was recovering and restarting work 1 month ago, I again became sick. The infection was not yet gone, so even more antibiotics and rest was needed. Needless to say, it took a lot of my energy and I needed a lot of rest.

 

Finally, the infection is really gone and my energy is coming back step-by-step now and I have started work again. I am terribly sorry to have kept you waiting for support. I will address all outstanding questions and e-mails step-by step and will be on the forum daily from today.

 

APP 2.0.0-beta47 will come soon as well, a lot of work was already completed before I became very ill, so the release is also nearly ready for you. Beta47 will be much faster actually. Many workflows will be more than 2x faster, mosaics can even be 10x faster than before because registration really received a major boost... all compared to beta46.  Before I release it, I will make sure that everything is working properly and then I will release it.

Why did I get subjected to email verification today, I've been registered for years.

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(@szumi)
Red Giant
Joined: 9 years ago
Posts: 33
Topic starter  

I've been registered for years.  Today I got the verification pop up when logging in.  Sadly, one of my filtering rules intercepted your message.  I've made no changes since the account was created and I didn't see any notice on the web page.

I got this behavior on both firefox and chrome.

What is going on?

Thanks,


This topic was modified 1 year ago by Szumi

   
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(@astrogee)
Black Hole
Joined: 8 years ago
Posts: 239
 

Yeah, me too but did not receive the code. Later when I went back to the forum,  I was logged in anyway. Weird. And annoying.



   
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(@mabula-admin)
Universe Admin
Joined: 9 years ago
Posts: 5379
 

Dear Szumi @szumi and @astrogee,

Thank you very much for reporting this. The email verification is a very important part to make sure that everyone gets their emails as you can understand. 

In the order process it is even vital. Even if an email address was verified before, we need to re-verify if a user can actually receive email, sometimes a verified email address will not work because they are out of storage or it lands in their spam box all of a sudden and they think that they did not receive it, we see this on a daily basis. The user will complain to us, but their mail box is full or they are not aware of their spam folders or algorithms of their email provider, so we are not able to deliver the email with the license properly if that happens. So I hope that you can understand and appreciate that email verification for the order process can never be turned off.

Havind said that, are you asked to re-verify when you simply log in? I agree that should not be necessary. The website infrastructure to do this is from a third party, so I will check this and possibly correct it as soon as possible.

Thanks,

Mabula



   
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(@szumi)
Red Giant
Joined: 9 years ago
Posts: 33
Topic starter  

On further inspection I was not able to determine  that my filtering rules hid the initial verification.   I do not delete, I move and store.  I waited a hour as the verification asked and was able to complete the verification process.  I've had no issues since.  I mentioned this because something changed, ostensibly at your end. 

Thanks for the response


This post was modified 1 year ago 2 times by Szumi

   
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(@kelvin-hennessy)
Neutron Star
Joined: 9 years ago
Posts: 73
 

Wow this made me very angry in the last 24 hours.  I couldn't log in yesterday and no email received after 24 hours.  Then forced to do it again today but because of the delays in sending the numbers were out of sync.  And yes  it looks like it was logging me in today despite the number being incorrect.  If you are going to force this lockout-security crap on people at least get it right !!



   
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(@mabula-admin)
Universe Admin
Joined: 9 years ago
Posts: 5379
 

Hi Kelvin, @kelvin-hennessy

Please accept my apologies for this inconvenience.  The email verification should only work for checkout when placing orders, I have changed some settings now and I think it should no longer happen now for the forum login. Please let me know is all is okay now.

Mabula

 



   
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