Share:

We have updated the forum software 🙂 ! We are now working on upgrading the whole site and the Forum to a dark theme...  so please refresh your internet browser twice to properly update the forum appearance AND functionality... Check your internet browser for the refresh function, on windows, this usually is the F5 button, but it depends on your internet browser.

Trouble Connecting with APP Website with Microsoft EDGE  

  RSS

(@whixson)
Red Giant Customer
Joined: 7 months ago
Posts: 85
February 4, 2019 08:02  

All of a sudden I'm unable to connect with the website - I get a Hmm .... Can't reach this page error. Having to use another browser now


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2080
February 5, 2019 23:22  
Posted by: Whixson

All of a sudden I'm unable to connect with the website - I get a Hmm .... Can't reach this page error. Having to use another browser now

Hi @whixson,

Our website has a firewall and this will be triggered after too many failed login attempts (10x) as a security measure.

If you are not sure anymore of your password, it's best to simply reset your password:

https://www.astropixelprocessor.com/my-account/lost-password/

instead of trying a lot of times 😉

If you need help with a password reset, contact me by email at support@astropixelprocessor.com

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


ReplyQuote
(@whixson)
Red Giant Customer
Joined: 7 months ago
Posts: 85
February 5, 2019 23:40  

Hi Mabula,

i did change my password and I can log in fine on Safari or Christmas me, just not Edge. 


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2080
February 6, 2019 00:52  

Hi @whixson,

Still not?

Then please have a look at the browser cache settings in Edge and clean them for astropixelprocessor.com if possible. I think it will be related to the cache.

Or try to refresh the browser at least twice, usually done with the F5 button.

The issue is not on our end I think, I have checked our firewall and you are not being blocked.

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


ReplyQuote
(@whixson)
Red Giant Customer
Joined: 7 months ago
Posts: 85
February 7, 2019 07:12  

Thanks Mabula, the F5 trick did it.

Wayne


ReplyQuote
Share: