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The problem with the data upload limit for attachments has been fixed. I have restored it to 30MegaBytes. A recent forum software upgrade was responsible for the changed limit. Please accept my apologies for missing this when upgrading the forum sofware, Mabula.

Trouble Connecting with APP Website with Microsoft EDGE  

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(@whixson)
Neutron Star Customer
Joined: 11 months ago
Posts: 100
04/02/2019 8:02 am  

All of a sudden I'm unable to connect with the website - I get a Hmm .... Can't reach this page error. Having to use another browser now


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2111
05/02/2019 11:22 pm  
Posted by: Whixson

All of a sudden I'm unable to connect with the website - I get a Hmm .... Can't reach this page error. Having to use another browser now

Hi @whixson,

Our website has a firewall and this will be triggered after too many failed login attempts (10x) as a security measure.

If you are not sure anymore of your password, it's best to simply reset your password:

https://www.astropixelprocessor.com/my-account/lost-password/

instead of trying a lot of times 😉

If you need help with a password reset, contact me by email at support@astropixelprocessor.com

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@whixson)
Neutron Star Customer
Joined: 11 months ago
Posts: 100
05/02/2019 11:40 pm  

Hi Mabula,

i did change my password and I can log in fine on Safari or Christmas me, just not Edge. 


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2111
06/02/2019 12:52 am  

Hi @whixson,

Still not?

Then please have a look at the browser cache settings in Edge and clean them for astropixelprocessor.com if possible. I think it will be related to the cache.

Or try to refresh the browser at least twice, usually done with the F5 button.

The issue is not on our end I think, I have checked our firewall and you are not being blocked.

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@whixson)
Neutron Star Customer
Joined: 11 months ago
Posts: 100
07/02/2019 7:12 am  

Thanks Mabula, the F5 trick did it.

Wayne


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