No activation code ...
 
Share:
Notifications
Clear all

7th December 2023:  added payment option Alipay to purchase Astro Pixel Processor from China, Hong Kong, Macau, Taiwan, Korea, Japan and other countries where Alipay is used.

No activation code after payment

6 Posts
3 Users
0 Likes
603 Views
 Tan
(@thabib)
Brown Dwarf
Joined: 2 years ago
Posts: 4
Topic starter  

Purchased owner's license but received no activation code. How long before I will get the code? 

Regards


   
ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5708
 

This should be almost instant actually, did you check junk folders and such?


   
ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5708
 

We appear to have a license server issue (first time ever), Mabula is working on the issue and we'll make sure you'll get the code asap.


   
ReplyQuote
(@mabula-admin)
Universe Admin
Joined: 7 years ago
Posts: 4120
 

H Tan @thabib,

Please accept my apologies for the inconvenience. Yesterday afternoon we had a server issue which prevented your license email to go out. The server problem has been fixed and you should have received your license now in your mailbox.

Please let us know if everything is okay now 😉

Mabula

 


   
ReplyQuote
 Tan
(@thabib)
Brown Dwarf
Joined: 2 years ago
Posts: 4
Topic starter  

@mabula-admin Yes, now I have the activation code. Thanks!!


   
ReplyQuote
(@mabula-admin)
Universe Admin
Joined: 7 years ago
Posts: 4120
 

Excellent Tan @thabib !


   
ReplyQuote
Share: