Extending the licen...
 
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[Solved] Extending the license  

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(@csmisi)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 4
October 4, 2019 12:41  

Hi! A question: My renter's license will expire on the 11 of this month. Is there some benefit of waiting until the expiration of the license before buying a new one, or if I buy a new renter's license today, this will automatically extend my renter's license?

Thank you

This topic was modified 4 months ago by Mabula Haverkamp - Admin

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(@vincent-mod)
Quasar Admin
Joined: 3 years ago
Posts: 1435
October 5, 2019 10:46  

I don't think there is a benefit, I asked Mabula if a renewal right now simply extends the current rental period by a year (I think it does, but I'm not sure). Will get back to you on that.


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(@csmisi)
Molecular Cloud Customer
Joined: 2 years ago
Posts: 4
October 5, 2019 12:19  

So I made in the between time the purchase, it didn't considered it as an upgrade ... It just took today's date and added 1 year. So I loose 1 week of license. Maybe something to look into? If somebody has a renter's license it should add 1 year to the expiration date of current license and not the current date ...


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(@vincent-mod)
Quasar Admin
Joined: 3 years ago
Posts: 1435
October 5, 2019 12:49  

Yes, Mabula just informed me he should change the way that works. So you can drop him an e-mail and he'll happily add that week to it. mabula@astropixelprocessor.com

 


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(@infinite_wisdom)
White Dwarf Customer
Joined: 4 months ago
Posts: 11
December 20, 2019 16:06  

I've a similar issue too.

Upgraded from trial, with a few days left on my license to rental and the remainder of my trial has disappeared.

Is that supposed to happen?

 

 


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2366
December 20, 2019 17:38  

Dear Kevin @infinite_wisdom,

I am not sure what you mean here, I have just checked, when your Trial was issued, the expiration date was 2019-12-23.

And it still is according to our database. So the expiration date has not changed of your Trial license.

Do you mean that you assumed that the remaining days on your Trial would be added to the 1 year of the Renter purchase perhaps?

Kind regards,

Mabula

 

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@infinite_wisdom)
White Dwarf Customer
Joined: 4 months ago
Posts: 11
December 20, 2019 18:36  

@mabula-admin

Pretty much - am i mistaken?

Cheers.


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2366
December 20, 2019 18:57  
Posted by: @infinite_wisdom

@mabula-admin

Pretty much - am i mistaken?

Cheers.

Hi Kevin @infinite_wisdom,

Okay then, yes, I think it's a fair proposition. The Trial is 100% the same, in regard to functionality, to the commercial licenses with the only difference that the commercial licenses can work offline. I will make the appropriate changes in our license server 😉

I have adjusted your Renter's license expiration date, you should get a confirmation of this soon...

Kind regards,

Mabula

 

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@infinite_wisdom)
White Dwarf Customer
Joined: 4 months ago
Posts: 11
December 20, 2019 23:12  

Very kind of you. 👍 

Best Regards,

Inf


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