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[Solved] Cannot place order


(@astrofrankie)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 3
Topic starter  

I am trying to place an order for the renters license and pay through Pay Pal. I get the message 'The email OTP was sent to and the email in contact submission do not match'.  and the order will not go through.

 

Frank


(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3115
 

Dear Frank @astrofrankie,

Apologies for the inconvenience.

I do see that in the end, you were able to complete your order for a Renter's license, thank you very much.

Can you indicate what you did so it did work in the end?

Did you restart your browser? Perhaps another browser?

Did you use another email address?

I am working to further improve the order process, so any detail that you can give me is highly appreciated 😉

 

Kind regards,

Mabula


(@astrofrankie)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 3
Topic starter  

@mabula-admin

I ordered it through credit card. PayPal would not work.


(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3115
 

Hi Frank @astrofrankie,

Thank you very much, do I understand correctly now that when you chose credit card as payment method, the message

'The email OTP was sent to and the email in contact submission do not match'

did not show and the order could be completed?

Kind regards,

Mabula


(@astrofrankie)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 3
Topic starter  

@mabula-admin

Correct. Message only appears when trying to usePayPal.


(@ronjbrunoepbfi-com)
Hydrogen Atom Customer
Joined: 2 months ago
Posts: 1
 

Declines my card?  Do not understand why


(@vincent-mod)
Quasar Admin
Joined: 5 years ago
Posts: 4723
 

Seems like it worked? In any case, thanks for buying!


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