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20th March 2020 - APP 1.078 has been released !

2019 November: Complete LRGB Tutorial of NGC292, The Small Magellanic Cloud by Christian Sasse, Astronomer in Charge of iTelescope.net

2019 September: Astro Pixel Processor and iTelescope.net celebrate a new Partnership!

Cannot place order  

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(@astrofrankie)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 3
December 18, 2019 22:11  

I am trying to place an order for the renters license and pay through Pay Pal. I get the message 'The email OTP was sent to and the email in contact submission do not match'.  and the order will not go through.

 

Frank


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2364
December 20, 2019 15:54  

Dear Frank @astrofrankie,

Apologies for the inconvenience.

I do see that in the end, you were able to complete your order for a Renter's license, thank you very much.

Can you indicate what you did so it did work in the end?

Did you restart your browser? Perhaps another browser?

Did you use another email address?

I am working to further improve the order process, so any detail that you can give me is highly appreciated 😉

 

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@astrofrankie)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 3
December 20, 2019 21:15  

@mabula-admin

I ordered it through credit card. PayPal would not work.


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2364
December 20, 2019 21:28  

Hi Frank @astrofrankie,

Thank you very much, do I understand correctly now that when you chose credit card as payment method, the message

'The email OTP was sent to and the email in contact submission do not match'

did not show and the order could be completed?

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@astrofrankie)
Molecular Cloud Customer
Joined: 1 year ago
Posts: 3
December 20, 2019 21:55  

@mabula-admin

Correct. Message only appears when trying to usePayPal.


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