Cannot place order
 
Share:
Notifications
Clear all

UPDATE FROM MABULA

I have had a very rough 2 months unfortunately health wise. I was struck 3x in a row with bacterial infections. The second infection occurred  after a routine hospital checkup and I became very sick. I had to rest and take a lot of antibiotics. Once I was recovering and restarting work 1 month ago, I again became sick. The infection was not yet gone, so even more antibiotics and rest was needed. Needless to say, it took a lot of my energy and I needed a lot of rest.

 

Finally, the infection is really gone and my energy is coming back step-by-step now and I have started work again. I am terribly sorry to have kept you waiting for support. I will address all outstanding questions and e-mails step-by step and will be on the forum daily from today.

 

APP 2.0.0-beta47 will come soon as well, a lot of work was already completed before I became very ill, so the release is also nearly ready for you. Beta47 will be much faster actually. Many workflows will be more than 2x faster, mosaics can even be 10x faster than before because registration really received a major boost... all compared to beta46.  Before I release it, I will make sure that everything is working properly and then I will release it.

[Solved] Cannot place order

7 Posts
4 Users
0 Reactions
1,985 Views
(@astrofrankie)
Molecular Cloud
Joined: 8 years ago
Posts: 3
Topic starter  

I am trying to place an order for the renters license and pay through Pay Pal. I get the message 'The email OTP was sent to and the email in contact submission do not match'.  and the order will not go through.

 

Frank



   
(@mabula-admin)
Universe Admin
Joined: 9 years ago
Posts: 5379
 

Dear Frank @astrofrankie,

Apologies for the inconvenience.

I do see that in the end, you were able to complete your order for a Renter's license, thank you very much.

Can you indicate what you did so it did work in the end?

Did you restart your browser? Perhaps another browser?

Did you use another email address?

I am working to further improve the order process, so any detail that you can give me is highly appreciated 😉

 

Kind regards,

Mabula



   
(@astrofrankie)
Molecular Cloud
Joined: 8 years ago
Posts: 3
Topic starter  

@mabula-admin

I ordered it through credit card. PayPal would not work.



   
(@mabula-admin)
Universe Admin
Joined: 9 years ago
Posts: 5379
 

Hi Frank @astrofrankie,

Thank you very much, do I understand correctly now that when you chose credit card as payment method, the message

'The email OTP was sent to and the email in contact submission do not match'

did not show and the order could be completed?

Kind regards,

Mabula



   
(@astrofrankie)
Molecular Cloud
Joined: 8 years ago
Posts: 3
Topic starter  

@mabula-admin

Correct. Message only appears when trying to usePayPal.



   
(@ronjbrunoepbfi-com)
Hydrogen Atom
Joined: 4 years ago
Posts: 1
 

Declines my card?  Do not understand why



   
(@Anonymous 174)
Joined: 9 years ago
Posts: 5702
 

Seems like it worked? In any case, thanks for buying!



   
Share: