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BLACK FRIDAY & CYBER MONDAY SALE!

DISCOUNT OF 15% ON ANY LICENSE!

Sale will end on Tuesday, 30 November 2021, 1200 UTC.

Cannot place order  

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(@astrofrankie)
Molecular Cloud Customer
Joined: 3 years ago
Posts: 3
December 18, 2019 22:11  

I am trying to place an order for the renters license and pay through Pay Pal. I get the message 'The email OTP was sent to and the email in contact submission do not match'.  and the order will not go through.

 

Frank


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(@mabula-admin)
Universe Admin
Joined: 5 years ago
Posts: 2747
December 20, 2019 15:54  

Dear Frank @astrofrankie,

Apologies for the inconvenience.

I do see that in the end, you were able to complete your order for a Renter's license, thank you very much.

Can you indicate what you did so it did work in the end?

Did you restart your browser? Perhaps another browser?

Did you use another email address?

I am working to further improve the order process, so any detail that you can give me is highly appreciated 😉

 

Kind regards,

Mabula


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(@astrofrankie)
Molecular Cloud Customer
Joined: 3 years ago
Posts: 3
December 20, 2019 21:15  

@mabula-admin

I ordered it through credit card. PayPal would not work.


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(@mabula-admin)
Universe Admin
Joined: 5 years ago
Posts: 2747
December 20, 2019 21:28  

Hi Frank @astrofrankie,

Thank you very much, do I understand correctly now that when you chose credit card as payment method, the message

'The email OTP was sent to and the email in contact submission do not match'

did not show and the order could be completed?

Kind regards,

Mabula


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(@astrofrankie)
Molecular Cloud Customer
Joined: 3 years ago
Posts: 3
December 20, 2019 21:55  

@mabula-admin

Correct. Message only appears when trying to usePayPal.


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