Can't Buy the Progr...
 
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Can't Buy the Program because of OTP

4 Posts
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(@ekallgren)
Molecular Cloud
Joined: 5 years ago
Posts: 2
Topic starter  

I can't buy your program as I haven't received a verification code as yet. How long does it take to send the code?

Eric


   
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3454
 

Hi Eric,

Thank you for contacting me.

The OTP e-mail should be sent out immediately.

Any chance that it is in your spam folder ?

The sending out of OTP e-mails is done by a third party, so it could be that their mailserver is malfunctioning. I will test it myself right now.

Just hang on, I'll report back in a couple of minutes.

Mabula


   
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(@ekallgren)
Molecular Cloud
Joined: 5 years ago
Posts: 2
Topic starter  

I checked all my folders.

Hanging On


   
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3454
 

Hi Eric,

 I have just tested it, and I have received an OTP e-mail within 2 seconds.

 Maybe, your mailserver/provider doesn’t allow mail to your inbox from the third party infrastructure or some other strange reason… I suspect the problem is that it is sent from a third party, but…

 I have disabled the function now, to have this sorted out properly without delaying you 😉

 So if you go to checkout the OTP function should be gone now. Maybe a refresh of your browser will help as well if you still see it.

Kind regards,

Mabula


   
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