7th December 2023: added payment option Alipay to purchase Astro Pixel Processor from China, Hong Kong, Macau, Taiwan, Korea, Japan and other countries where Alipay is used.
Long story short, I lost my computer to a thief while passing through Oakland, CA on a family holiday. It was a Macbook with my recent version of APP which I routinely use.
I now have a Macbook M1, have downloaded APP again and need a user code to activate. How do I get this? Below is a screenshot of my prompt.
Thanks all
Ian
(Canada)
@kanadalainen Hi Ian,
Sorry to hear that your laptop has been stolen!
When you registered for APP (when you still had your previous laptop) you should have received an email containing your user code. Please look that up. If you cannot find the email anymore then please contact support@astropixelprocessor.com so we can send you the email again.
HTH, Wouter
@wvreeven Hi Wouter,
Thanks again for your help. I did find the correct email, after some extra searching. 😀 All is well and I have successfully activated APP in my new laptop.
Now I need to figure out how to get back 2 years of light subs (my terabyte drive with organized data was also in the computer bag). 😉 😪 I will look through the iCloud functions.
Anyway, I VERY much appreciate your help. APP with new star reduction is super nice, use it a lot.
Ian
@kanadalainen Hi Ian,
I am glad that you managed to sort it all out. Good luck retrieving your data. My image drive broke down once and I haven't been able to retrieve my data. I hope you'll fare better than me!
Wouter
