Stolen computer - r...
 
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Stolen computer - reactivate APP in Mac M1?


(@kanadalainen)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 3
Topic starter  

Long story short, I lost my computer to a thief while passing through Oakland, CA on a family holiday.  It was a Macbook with my recent version of APP which I routinely use. 

I now have a Macbook M1, have downloaded APP again and need a user code to activate.  How do I get this?  Below is a screenshot of my prompt. 

Thanks all

Ian

(Canada)

Screen Shot 2022 09 25 at 1.30.40 AM

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(@wvreeven)
Galaxy Admin
Joined: 4 years ago
Posts: 2035
 

@kanadalainen Hi Ian,

Sorry to hear that your laptop has been stolen!

When you registered for APP (when you still had your previous laptop) you should have received an email containing your user code. Please look that up. If you cannot find the email anymore then please contact support@astropixelprocessor.com so we can send you the email again.

HTH, Wouter


Ian Dixon liked
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(@kanadalainen)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 3
Topic starter  

@wvreeven 

 

Thanks!  Will do.  🙂 

EDIT: I have only some old versions' codes, so will contact support.

Ian

This post was modified 2 months ago by Ian Dixon

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(@kanadalainen)
Hydrogen Atom Customer
Joined: 3 years ago
Posts: 3
Topic starter  

@wvreeven Hi Wouter,

 

Thanks again for your help.  I did find the correct email, after some extra searching. 😀   All is well and I have successfully activated APP in my new laptop.

Now I need to figure out how to get back 2 years of light subs (my terabyte drive with organized data was also in the computer bag). 😉 😪  I will look through the iCloud functions. 

Anyway, I VERY much appreciate your help.  APP with new star reduction is super nice, use it a lot.

Ian


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(@wvreeven)
Galaxy Admin
Joined: 4 years ago
Posts: 2035
 

@kanadalainen Hi Ian,

I am glad that you managed to sort it all out. Good luck retrieving your data. My image drive broke down once and I haven't been able to retrieve my data. I hope you'll fare better than me!

Wouter


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