Crash on 32bit prev...
 
Share:
Notifications
Clear all

Crash on 32bit preview  

  RSS

(@headcheckdrummer)
Molecular Cloud Customer
Joined: 4 months ago
Posts: 5
April 7, 2021 19:02  

Hi all,

  I am new to the hobby and new to APP. I have a fairly fast gaming laptop that handles my processing but it crashes/freezes APP everytime I try to load an image into the preview viewer.  has any one else had this issue? its a pain to do half my processing on one computer and then move over to this one for final touches.

 

Thanks, Clear Skies

This topic was modified 2 months ago by Jarod Ganoe

ReplyQuote
(@wvreeven)
Galaxy Admin
Joined: 3 years ago
Posts: 839
April 9, 2021 10:52  

@headcheckdrummer Hi Jarod, we have not seen this behavior of APP before. What operating system are you on? How much memory has been allocated to APP (please click the CFG button on the upper left). Do you have any anti-virus software running on this laptop? Does this happen with any image (also raw lights) or only with processed images?

Thanks, Wouter


ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 4 years ago
Posts: 3392
April 9, 2021 12:27  

And considering it's a gaming laptop, did you by any chance overclock the system?


ReplyQuote
(@headcheckdrummer)
Molecular Cloud Customer
Joined: 4 months ago
Posts: 5
April 9, 2021 14:37  

@wvreeven win 10, 32bit 8gb ram the issue happened when allocated 2gb ram. I have tried to allocate 3 and 4gb ram in cfg with the same results. the program seems to run everything well it stacks and carries out the operations but crashes on the preview. the window freezes not the computer and I have to end task to close.

I do have McAffee live safe anti virus. I have tried full system scans, checked my registry for errors and finally did a system reimage to see if any other malicious items were dragging down my cpu/ram nothing has worked.

The system isn't currently overclocked just the standard config the laptop is an ASUS fx705dy  4 physical cores 8 virtual with all cores being utilized by APP.

This post was modified 2 months ago by Jarod Ganoe

ReplyQuote
(@headcheckdrummer)
Molecular Cloud Customer
Joined: 4 months ago
Posts: 5
April 9, 2021 14:42  

I should add I have encountered this with stacking, with light pollution filter, RGB combine it seems that I just cannot load previews so the software is impossible to use with this particular computer. 


ReplyQuote
(@wvreeven)
Galaxy Admin
Joined: 3 years ago
Posts: 839
April 9, 2021 15:12  

@headcheckdrummer Does it happen if you temporarily disable McAffee?


ReplyQuote
(@headcheckdrummer)
Molecular Cloud Customer
Joined: 4 months ago
Posts: 5
April 9, 2021 18:33  

Wouter,

I just disabled antivirus and tried to load a single HA.fits....it froze exactly as before. It is possible to run this on 8gb ram, isn't it?

thanks for your help with this.


ReplyQuote
(@wvreeven)
Galaxy Admin
Joined: 3 years ago
Posts: 839
April 9, 2021 21:26  

@headcheckdrummer Thanks for trying and for reporting back here. I just noticed something. You have a computer with 8 Gb of memory but run a 32 bit OS. As far as I know the OS will not be able to fully use the system memory which may very well be the issue. Is there a reason you're running 32 bit Windows and is there a possibility to move to 64 bit Windows instead?


ReplyQuote
(@wvreeven)
Galaxy Admin
Joined: 3 years ago
Posts: 839
April 9, 2021 22:26  

@headcheckdrummer So I checked a bit more and APP only is supported on 64 operating systems so I'm afraid you'll need to switch to that.


ReplyQuote
(@headcheckdrummer)
Molecular Cloud Customer
Joined: 4 months ago
Posts: 5
April 10, 2021 12:22  

@wvreeven Thanks so much for your help! I will check if this is possible. I must add it is so nice to actually have response from a software developer so quickly! I am glad to know there are active admins to help with these types of issues. Keep up the good work guys.


ReplyQuote
(@wvreeven)
Galaxy Admin
Joined: 3 years ago
Posts: 839
April 10, 2021 12:56  

@headcheckdrummer Thanks for the nice compliments. And for your info, I don't develop for APP. I only provide support on this forum 🙂


ReplyQuote
Share: