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APP 1.075 has been released !

Forum support from Vincent will be limited between now and  Oktober the 30th, 2019. Mabula will be available for support on the forum though.

2019 September: Astro Pixel Processor and iTelescope.net celebrate a new Partnership!

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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
June 2, 2017 13:31  

Hi all,

If you encounter problems with logging in or registering on this platform, please post it in this forum, so I can try to fix it.

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@hansi1957)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 6
June 3, 2017 16:57  

Hi Mabula,

I'm sorry to say that de installation did not succeed. Your mail from yesterday evening was indeed at the Spam folder. After I started up the installation, I put excactly the details in the licenseframe. After that he says that the licensecode could not be verified. After that I deleted the APPlicense as asked and tried again, but he still keeps saying that he could not verify the licensecode.

Hans

 


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
June 3, 2017 17:00  

Hi Hans, are you behind a VPN (virtual private network) or are you using a virtual machine to start APP by any chance?

If so, disable the VPN when you try to start APP, or run APP not from a virtual machine.

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@hansi1957)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 6
June 3, 2017 17:39  

Hi Mabula,

I don't have a VPN or VM. But I've got internet by satellite, but guess that's not the problem.

Hans

 


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(@hansi1957)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 6
June 3, 2017 18:01  

I received a mail at 16:47 that says: a TRIAL license has been granted already to
someone with your name and/or e-mail address and/or this computer, so this TRIAL request can't be granted now.

Hans


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
June 3, 2017 18:01  
Posted by: Hansi1957

Hi Mabula,

I don't have a VPN or VM. But I've got internet by satellite, but guess that's not the problem.

Hans

 

Okay, internet by satellite, (that's a first for me). The error that my server gives is an error on the mac address. This afternoon around 1500 hours the activation succeeded and my server recorded your mac address. Does your satellite internet connection works with software that creates artificial network interfaces/addresses possibly?

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@hansi1957)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 6
June 3, 2017 18:52  

That the satellite connection works with that software could be possible. On the site of the (satellite) provider they are talking about various networks.

For private I use the satellite connection. But for the guests on our camp-site ( we own a camping in France) we use an ADSL connection. Could that be an solution to try?

Hans


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
June 3, 2017 19:02  
Posted by: Hansi1957

That the satellite connection works with that software could be possible. On the site of the (satellite) provider they are talking about various networks.

For private I use the satellite connection. But for the guests on our camp-site ( we own a camping in France) we use an ADSL connection. Could that be an solution to try?

Hans

Hi Hans, yes, please try the ADSL connection. Chances are big that it will work without problems. Would it be very inconvenient for you to use the ADSL connection?

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@chuckkimball)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 2
July 22, 2017 21:22  

hi Mabula, I have not received my trial code yet.  I am registered and all, but can't see any further messages.  any ideas?

chuck kimball


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
July 22, 2017 21:31  

Hi Chuck,

Thank you for contacting me.

According to my records, a Trial license was created for you on 19-7-2017 at 9:42 AM Central European Time. You should have received an e-mail with your license details around that time. Did you check your spam folder, if you have any?

I'll send you your details again by e-mail.

Let me know if you receive it this time.

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@chuckkimball)
Hydrogen Atom Customer
Joined: 2 years ago
Posts: 2
July 23, 2017 03:43  

Received and running on my iMac.  Now I need to learn how to use it.  

chuck -- cqkimball.com


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
July 23, 2017 13:43  

Excellent Chuck 😉

 

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@cojo2)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
August 24, 2017 11:07  

Hell,

i have registered yesterday (as well as creating an account) for a trial license

however i did not receive any mail, and nothing in the spam box. My mail is on a private server.

my mail account is joel at gwondana dot net.

 

regards

Joël


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(@cojo2)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
August 24, 2017 11:36  

Sorry i mean Hello...:-)


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
August 24, 2017 13:09  

Hi Joël,

I have just sent you an e-mail with your details once more 😉

Let me know if you have received it this time.

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@cojo2)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
August 24, 2017 13:58  

Hi Mabula,

 

not received. their should be something wrong with my mail account/server.

that's weird..

maybe i am better off changing (create a new account/trail order) with my gmail box?

Joël

 


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
August 24, 2017 14:15  

Hi Joël,

According to my mail-server this last e-mail was delivered successfully as well. Can't you check the logs of your own mail server to check if it receives it and what happens?

Due to spam problems with mostly google and hotmail mailboxes, the mails are all sent out using the mail servers of google which should be very reliable. I guess your log files might tell you why you don't see the emails in your inbox.

It's no problem if you want to create a new account and have a new license using your gmail box, just let me know 😉

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
August 24, 2017 14:34  

Hi Joël,

Apparently Gmail was trying to send to your server, but it did fail, I just received this message from the gmail server:

DNS Error: 3620784 DNS type 'mx' lookup of gwondana.net responded with code SERVFAIL

This could point you in the direction why it fails.

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@cojo2)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
August 24, 2017 15:13  

Ok i got it. My dns is down due to issue with my adsl box. Thats the problem . Since i will need a week or so to get the new box i think i will create  a new account and trial license with my gmail

Regards. Sorry for the inconvenience.

Joël

 


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(@mabula-admin)
Quasar Admin
Joined: 2 years ago
Posts: 2148
August 24, 2017 16:36  

Hi Joël,

No problem, I have gone ahead and removed the old trial license order from my system. I haven't removed your account yet from the website though.

Please logout, and then order a new trial license while registering with your gmail account. Once done, I'll process your order and will remove this old account from the website as well. You forum messages will be transferred to your new account.

Cheers,

Mabula

 

Main developer of Astro Pixel Processor and owner of Aries Productions


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