Trial licence quest...
 
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2022-05-29: APP 2.0.0-beta2 has been released !

Release notes

Download links per platform:

windows 2.0.0-beta2

macOS x86_64 2.0.0-beta2

macOS arm64 M1 2.0.0-beta2

Linux DEB 2.0.0-beta2

Linux RPM 2.0.0-beta2

[Solved] Trial licence question

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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

No easier way to put this but can you freeze or suspend my trial licence please Mabula, this evening a horrible burning smell coming from my pc and its burnt out, you know the electrical burning smell, need to get myself sorted with another one but by the time I do, my trial will expire. Hoping you can help.


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Hi Tony,

Ai, that's really unfortunate. I hope the damage isn't too big.

No problem at all Tony. Just let me know when you are up and running again and I will recreate a new 30-day trial for you.

(I was going to offer you this already, due to the fits read problem on your system. If that is sorted, it's only fair to let the 30-days start...)

Kind regards,

Mabula


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  
Posted by: Mabula Haverkamp

Hi Tony,

Ai, that's really unfortunate. I hope the damage isn't too big.

No problem at all Tony. Just let me know when you are up and running again and I will recreate a new 30-day trial for you.

(I was going to offer you this already, due to the fits read problem on your system. If that is sorted, it's only fair to let the 30-days start...)

Kind regards,

Mabula

Thankyou Mabula, much appreciated.


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

You're most welcome Tony 😉


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(@ccd1024)
Hydrogen Atom Customer
Joined: 5 years ago
Posts: 2
 

Hi Mabula

Another question about trial

I received the 3 emails (registration, download, trial licence). Is it possible to test APP on 1 PC computer (windows10) and 1 Macbook computer (OSX) ? Can I register 2 times ? Or do I need to choose only 1 computer for demo.

 Thank you !

Cheers

Philippe

 


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Hi Philippe,

thank you for your question.

The trial/demo runs fully enabled on 3 computers 😉

Let me know if it works

Cheers,

Mabula


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

Hi Mabula, at long last am ready to restart the trial. I hope its not changed much:)


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Hi Tony,

Welcome back 😉

I have sent you the required details for restarting your 30-day period (to your registered e-mail address). A new 30-day Trial license has been added to your account as well, so you will have access to the downloads.

Let me know if all is well 😉

Mabula


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

Can't seem to activate it, I have done it twice with the correct licence but not working.

 


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Hi Tony,

I have checked my logs and database and I am sure that I found and fixed the problem.

My apologies,please try again, it should work now.

(I did remove all activated PCs attached to your license but forget to switch a value stating if the license was activated or not... )

Kind regards,

Mabula

 


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

still not. I take it that the licemce number is the one beginning Tr? followed by 16 digits?


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Hi Tony,

According to my logs the license code is entered incorrectly.

Are you running version 1.055 ?

SEVERE: 19-11-17 9 client 88.105.155.71 license does not exist

You need to enter it exactly as given to you in the license extension e-mail. It's case sensitive as well. And Yes its the code starting with Tr .

If you enter tr-xxxx-xxxx-xxxx-xxxx or TR-xxxx-xxxx-xxxx-xxxx-xxxx it won't work, need to start with Tr.

 

Can you confirm your IP adress as well, is it: 88.105.155.71 ?

You can check here: https://www.iplocation.net/find-ip-address

If it fails again, please let me know your IP address and the time at which you tried to activate, then my logs should tell me why it fails again.

Kind regards,

Mabula


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

address is correct.

 


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

I have been entering correctly but as they say try try try again and finally it works.

 


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Hi Tony, Yes, I now see that the license is activated and that you got confirmation.

I am happy it works now 😉

Mabula


Tony liked
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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

I have stumbled already, APP is saying all my lights and darks are incomplete or corrupt but they have been used in another program ok.

 


ReplyQuote
(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Hi Tony,

I assume these are fits files?

Can you share one of the files so I can have a look? You can attach a fit/fits file of 30MB to a post. If they are larger, please send one to me using wetransfer.com, use support@astropixelprocessor.com.

If APP says that they are incomplete/corrupt it usually means that the files don't correctly follow fits conventions. APP uses  the nom.tam.fits fits library from NASA so it will complain when a fits file isn't created properly. If you send me one of the files, it can usually be fixed quickly though 😉

Mabula


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

I may have solved my own problem. I capture my data on my laptop and make a copy to an external hard drive, it seems my copy is corrupt, I have just successfully loaded my original flats. I will see how the rest of the bpm goes.

 


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(@mabula-admin)
Quasar Admin
Joined: 5 years ago
Posts: 3180
 

Okay Tony, do you still have the original files?

Usually, to be on the safe side, I don't cut & paste, just copy & paste, so the originals would still be there if the process suddenly crashed for some reason.

Let me know if you think I need to fix something in the file readers though 😉 or if I can help you in any way.

Mabula

 


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 Tony
(@tonymacc)
Red Giant Customer
Joined: 5 years ago
Posts: 110
Topic starter  

all worked Mabula, I think my copies were corrupt. Bpm is created. One question regarding the bpm, I created using flats from ha filter and 20min darks from ha filter, do I need to create a bpm for each filter and each exposure time?


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