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2023-09-16: APP 2.0.0-beta23 has been released !

Improved performance again, CMD-A now works in macOS File Chooser, big improvement for bad column cosmetic correction, solved several bugs

We are very close now to  releasing APP 2.0.0 stable with a complete printable manual...

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[Solved] APP keeps asking for license details

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(@ronroper1601)
Molecular Cloud
Joined: 1 year ago
Posts: 2
Topic starter  

I recently bought an owners licence and the program asks me to enter the details including the code almost every time I start the program. It also appears to think I am using multiple computers, however I have only installed and run it on one computer. My computer is running windows 11 but it seems to think I also have a windows 10 computer.


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

Interesting, never seen this before like this. I'll forward it to Mabula and thanks for reporting!

 


   
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3815
 

Hi @ronroper1601,

Windows 11 in fact was still reporting it was windows 10 earlier, maybe with an update of windows 11 it is now fixed. So this is due to windows 11 and not APP code.

With regard to having to re-activate your license, I can only assume that you are installing APP not correctly somehow. How do you install APP?

After installation, is there an APP license file in your Operating System user directory?

Mabla


   
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(@philippe-bernhard)
Red Giant
Joined: 5 years ago
Posts: 48
 

@ronroper1601 you should avoid to show your license codes to all people. someone could use it...


   
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(@vincent-mod)
Universe Admin
Joined: 6 years ago
Posts: 5701
 

@philippe-bernhard Thanks, I looked over that. Removed it just in case.


   
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(@ronroper1601)
Molecular Cloud
Joined: 1 year ago
Posts: 2
Topic starter  

Hi @mabula-admin, thank you to you and others who replied to my question. I am not sure what happened during installation but I just did what I thought was a normal install. However I have now noticed a couple of odd things.  There are 2 APP shortcuts on my desktop, each has a different starting location.

Shortcut 1: Target: C:\Users\ronro\AppData\Local\Programs\astropixelprocessor\astropixelprocessor.exe

Shortcut 1: Start in: C:\Users\ronro\AppData\Local\Programs\astropixelprocessor

Shortcut 2: Target: C:\Users\ronro\AppData\Local\AstroPixelProcessor\AstroPixelProcessor.exe

Shortcut 2: Start in: C:\Users\ronro\AppData\Local\AstroPixelProcessor

The shortcut 1 seems to operate correctly while shortcut 2 produces the licence issues described previously.

I think shortcut 2 may have been created in March 2022 when I tried APP as a trial version. I had forgotten that I had already installed it, so reinstalled recently when I purchased the licence.

I assume I could just delete Shortcut 2 and the associated files for that path.  I checked in Settings/ installed apps and there is only one instance of APP showing and it is v2.0.0 beta 9 so I will not uninstall anything from there.

I do have a APP-License.lic file in my user directory dated 17/01/2023.

Many thanks

Ron


   
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(@mabula-admin)
Universe Admin
Joined: 6 years ago
Posts: 3815
 

Hi Ron @ronroper1601,

Yes, the shortcut 1 is the APP 2.0.0 version, whereas the shortcut 2 is 1.083 probably which has a bug even with computer identification for license management, so that really explains it.

Indeed, simply remove shortcut 2 and the shortcut 2 target and all will be okay !

Mabula

 

 


   
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