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15th Feb 2024: Astro Pixel Processor 2.0.0-beta29 released - macOS native File Chooser, macOS CMD-Q fixed, read-only Fits on network fixed and other bug fixes

7th December 2023:  added payment option Alipay to purchase Astro Pixel Processor from China, Hong Kong, Macau, Taiwan, Korea, Japan and other countries where Alipay is used.

 

Unable to start Software

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(@ldcarson)
Molecular Cloud
Joined: 5 years ago
Posts: 2
Topic starter  

I signed up for a trial, but it will not recognize my Licenses code.  I rebooted several times, and made sure the Antivirus, firewall was not interfering but no joy.  Tried to re-install and now it denies access right at end of install and backout.  How do you do an un-install so I can try again fresh?  It doesn't show up anywhere that I can see.

This topic was modified 5 years ago by Larry Carson

   
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(@ldcarson)
Molecular Cloud
Joined: 5 years ago
Posts: 2
Topic starter  

OK, I finally found it hidden, not sure why but I had to completely delete it and re-install.  It seems to be working now with no errors.  Now on to processing practice....


   
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(@vincent-mod)
Universe Admin
Joined: 7 years ago
Posts: 5707
 

That's weird indeed. Sometimes people seem to try to run APP from the installation image itself, which doesn't work. Anyway, good you're all setup!


   
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