15th Feb 2024: Astro Pixel Processor 2.0.0-beta29 released - macOS native File Chooser, macOS CMD-Q fixed, read-only Fits on network fixed and other bug fixes
7th December 2023: added payment option Alipay to purchase Astro Pixel Processor from China, Hong Kong, Macau, Taiwan, Korea, Japan and other countries where Alipay is used.
Hi,
Just purchased a license and installed APP.
Crashes on startup, cannot locate the logs to troubleshoot.
Please advise.
Cheers
Chris
Hi Chris,
What operating system are you on? Can you open a terminal, go to the directory that contains the APP executable and start it from the command line? That should print out error messages that could indicate the cause of the problem.
Wouter
Hi Wouter,
This is the error from the windows 10 application event log (I have used AppCrashView to render the information from the .wer file)
It appears to be an access violation which implies that application does not have permissions to write to a specific directory.
I have tried starting the app with administrator privileges and that has not helped.
EDIT : I have not yet received my license code to activate the application - is that preventing it from starting up ?
I would normally expect the application to start and then the license code to be entered to activate the application.
Cheers
Chris
Maybe you can put APP in a directory that you know for sure works? And the activation code should be send immediately after payment, did you check your junk mail?
I have tried installing it on the root of both of my drives but experience the same issue.
Yes i checked my junk mail. I received an order complete mail/invoice but no licence code.
And you are sure the root is a place you can write to? I would try putting it in a standard applications folder... or was that already what you started with?
Yeah i started with the default and then tried a variety of other locations. Simply cant get it to start on my main image processing rig. Also tried several older versions of the software to rule that out.
UPDATE : I have just installed it on my imaging laptop system and it starts up ok.
I have requested a license code via the support e-mail address so hopefully once that arrives i will be up and running, at least on the laptop.
Ok, another possibility might be.. a virus scanner. Do you use one and can you check if it might be blocking APP somehow. Maybe Windows Defender for instance?
I have Windows Defender disabled.
Problem solved, i created a new local windows account and it runs fine under that.
Generated a mosaic this evening - very happy with the result.
Interesting, I will keep that in mind as a possible solution. Have fun! 🙂
