APP Locks Up on Win7 Pro

Hi jwaters125,

I have checked my records. I can see that your license hasn't been activated yet.

If APP tells you that there's no internet connection to activate your license while you actually do have an active internet connection. Then there must be a firewall on your side blocking outgoing TCP/IP connection to port 6426.

• Some places of business block this on their network.
• Some firewall/security software on business laptops are configured to block it.

If it is blocked on your network at home, then you probably have configured your own firewall to block this. Normally, outgoing TCP/IP connections on this port are not blocked.

Since the license is not activated yet, there won't be a key to delete.

So to get your licens activated, you need to figure out which firewall on your network or software on your computer is blocking APP from making connections to my license activation server.

Let me know if this is clear and/or if you need more help.

Kind regards,

Mabula

What's the TCP/UPD port numbers?

Sorry, I hit reply too quick - Are their other ports?  I had no outgoing activity on this port.  The app just locked up after the message.  I had to kill the app.

Hi jwaters125,

TCP/IP port 6426 is the only port used to connect to my server from APP.

Did activation work now? I believe I just saw confirmation of your activation.

Can you share what solved it?

Cheers,

Mabula

I was able to activate APP.  My Router has a built in Firewall.  The install app did lock up on me again after the Firewall was opened.  I am not sure why it randomly locks up.  I am running Win7 Pro w/ all current MS patches installed. 

I don't mean to be sarcastic but isn't Windows 10 free upgrade?

If you are asking why I am not running Win10, some QHY drivers, ASCOM and some other astro apps have problems or are unstable.  I can't rely on Win10 in the field.  My astro platform will remain Win7.

Used to be, for a period of time.  It is no longer free.

Posted by: jwaters125

I was able to activate APP.  My Router has a built in Firewall.  The install app did lock up on me again after the Firewall was opened.  I am not sure why it randomly locks up.  I am running Win7 Pro w/ all current MS patches installed. 

Hi jwaters125,

I can only assume that the problem that you face is probably a security setting in your firewall or even perhaps some security package installed on Windows 7. I have not experienced this myself on windows 7 and haven't heard this problem from other users I am afraid.

Is it still problematic to use APP now? Or have you solved the issue in the mean time?

Kind regards,

Mabula

Posted by: jwaters125

If you are asking why I am not running Win10, some QHY drivers, ASCOM and some other astro apps have problems or are unstable.  I can't rely on Win10 in the field.  My astro platform will remain Win7.

Honestly, I think windows 7 is very good and if you can stick with it, I would recommend it, in several years I haven't had any major problem with windows 7.

Due to hardware upgrades for faster development of APP, I am now forced to run windows 10. The AMD Threadripper hardware that I bought has no drivers for Windows 7 (or 8) so I was forced to use Windows 10 pro. I am not very happy with windows 10 because in 3 months time I had several major issues with hardware not working well after a forced windows update.  After a forced and not announced major update, the windows 10 Fall Update, the system completely stopped working, I had to roll back and I lost precious time...

The AMD threadripper is very fast so I am very! happy with using it, but I am not enjoying the windows 10 experience very much 😕 

Mabula