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AstroPixelprocessor hangs when started under MacOS Big Sur  

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(@eckhardv)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
November 30, 2020 08:40  

APP brings its own Java runtime. In the finder you can right click on the Astropixelprocessor.app file and "Show Package Contents". Other installed Java versions (see the Java applet for the Control Center) are irrelevant for Astropixelprocessor. 

When you "force quit" APP after it hangs, the system will create a "Spin Report". Open the Console app, choose "Spin Reports" and then Astropixelprocessor. This report shows what Astropixelprocessor was busy with before it was killed. 

Big Sur is very restrictive when it comes to applications accessing files and folders. A modal startup dialog ("choose working directory") may run into problems. Cross thread UI updates are also really problematic. When a background thread traverses the file system and error messages are not dispatched to the UI thread it may cause a problem. This is the area where I would look first.  

On my machine (2018 MacBook Pro 2.7 GHz i7 with 16 GB RAM) Astropixelprocessor hangs as described by others 9 times out of 10 - but once in a while the app opens opens normal. Astropixelprocessor has full disc access and I have not noticed any pattern why APP sometimes opens without problems.

This post was modified 2 months ago by eckhardv

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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 474
November 30, 2020 11:38  

There is no need to install Java when using APP. APP comes with a Java Runtime Environment of it's own.

 

Wouter


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(@j-notht-online-de)
White Dwarf Customer
Joined: 1 year ago
Posts: 10
November 30, 2020 16:22  

Hello Wouter, hello "eckhardv"

yes, exactly what "eckhardv" writes,
I already suspected 2 weeks ago.

APP has its own JAVA 8 runtime environment
and it spins with Big Sur for some users, for me too!

But just now APP has opened up again, but
only because I checked the box "Open at startup".
set. System reboot!
When I close a running APP, it does not work
more in the running system!
As a programmer I would like to fix the bug in the JAVA 8
search runtime environment 🙂

Can it be, that Big Sur with JAVA 11 is better
harmonizes?!

I hope you understand what I mean.
My English is not so perfect!

 

Jürgen

This post was modified 2 months ago by Jürgen Noth

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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 474
November 30, 2020 18:28  

@j-notht-online-de

Hi Jürgen, it is possible that Java 11 works better on Big Sur than Java 8. However, that doesn't explain why several users have reported that it does work for them. We are still not able to reproduce this behaviour which makes it VERY hard to find a solution. APP will switch to Java 11 in the future but when this will be done is not clear yet.

 

Wouter


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(@favalessa)
White Dwarf Customer
Joined: 7 months ago
Posts: 17
December 2, 2020 16:59  

Update:  APP now opens successfully 3 out of 7 tries.  I have not changed any settings in the OS.  APP has full disc access.   So for now it's usable.  


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 474
December 2, 2020 17:45  

@favalessa sorry to hear about your ongoing troubles but at least you manage to start it occasionally in a usable way.


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(@j-notht-online-de)
White Dwarf Customer
Joined: 1 year ago
Posts: 10
December 2, 2020 18:13  

Hello Wouter,

short current intermediate result with 3 of my Mac`s and "Big Sur"

 - Mac Mini 2019 - APP runs clean with "Big Sur"

 - Mac Book Pro 2020 16" - APP runs clean with "Big Sur"

 - iMac 2014 Retina 5K 27" - APP only runs, when the hook
                                          "open at startup" is set and reboots.

All computers have been changed from "Catalina" to "Big Sur
made an update.
Under "Catalina" APP was running clean on all computers.

I will reinstall the iMac 2014 with "Big Sur"
then I can see if APP runs normally?!

Jürgen


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(@rodolgo)
White Dwarf Customer
Joined: 1 year ago
Posts: 21
December 3, 2020 08:41  
Posted by: @wvreeven

@favalessa sorry to hear about your ongoing troubles but at least you manage to start it occasionally in a usable way.

Hi,

good to hear it can work under unclear conditions but that shouldn’t prevent the search for a stable fix.

thanks!


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 474
December 3, 2020 10:19  

@rodolgo Hi Rodolphe, rest assured that we are searching for a solution for this. However, as stated before, it is really hard to do so since we are unable to reproduce this.


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(@rodolgo)
White Dwarf Customer
Joined: 1 year ago
Posts: 21
December 3, 2020 10:41  
Posted by: @favalessa

Update:  APP now opens successfully 3 out of 7 tries.  I have not changed any settings in the OS.  APP has full disc access.   So for now it's usable.  

Hi

I did the same tests as John mentioned, and obtained the same results; to make it happen, I did allow access to the full disk. Without this security setting, APP never launches correctly.

However, there's a minor glitch: the top 3 buttons of the main GUI window hardly display, see screenshot below.

image

I could get rid of it by unchecking the console output (button in the middle).

HTH.

This post was modified 2 months ago by Rodolphe Goldsztejn

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(@rodolgo)
White Dwarf Customer
Joined: 1 year ago
Posts: 21
December 3, 2020 10:50  

@wvreeven

Indeed, fully understood. To fix a bug, you need to be able to reproduce it.

I'll be happy to support if you need specifics about my environment.

Thanks


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 474
December 3, 2020 10:58  

@rodolgo Glad to see you are making progress as well! And thanks for the offer to let us know any system specifics.


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(@favalessa)
White Dwarf Customer
Joined: 7 months ago
Posts: 17
December 5, 2020 18:00  

@wvreeven

update - no matter what I try this morning APP hangs.  back to square one.  I so hate to have to use BP in Pix.  


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 474
December 5, 2020 18:52  

@favalessa Sorry to hear that. Would you have any idea what may have caused that?


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(@favalessa)
White Dwarf Customer
Joined: 7 months ago
Posts: 17
December 5, 2020 19:55  

no idea.  I rebooted.  I set to auto load at start. rebooted.  I unchecked auto load at start. rebooted.  no luck.  then I set auto load at start again, rebooted, frozen APP, but after an hour it opened!  


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(@wvreeven)
Black Hole Admin
Joined: 2 years ago
Posts: 474
December 5, 2020 20:08  

After an HOUR? Wow. And your MacBook is connected to internet, isn’t it?


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(@favalessa)
White Dwarf Customer
Joined: 7 months ago
Posts: 17
December 5, 2020 20:19  

@wvreeven

2020 iMac i9 10 core, 64mb RAM, direct connect internet RJ45. 


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(@eckhardv)
Brown Dwarf Customer
Joined: 2 years ago
Posts: 8
December 5, 2020 20:33  

It pretty much looks as if something with this startup dialog causes the problem. When APP gets the working directory, all seems to work fine. 

It should be extremely easy to make a build of the current version without the startup dialog - using an APP created default directory instead as the working directory. If this works, we know definitely where the problem lies and also have a working version until a final fix is there.

Best regards,

Eckhard


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(@favalessa)
White Dwarf Customer
Joined: 7 months ago
Posts: 17
December 5, 2020 21:04  

@eckhardv

yes exactly!  there are some other visual quirks going on, but they do not affect the processing.  


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(@photojojo)
Hydrogen Atom Customer
Joined: 1 month ago
Posts: 2
December 11, 2020 15:17  

Grrrr...  Downloaded the trial version to give it a try and sure enough:

Screen Shot 2020 12 11 at 9.16.02 AM
Screen Shot 2020 12 11 at 9.16.17 AM

 


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