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APP 1.075 has been released !

2019 November: Complete LRGB Tutorial of NGC292, The Small Magellanic Cloud by Christian Sasse, Astronomer in Charge of iTelescope.net

2019 September: Astro Pixel Processor and iTelescope.net celebrate a new Partnership!

Trouble Connecting with APP Website with Microsoft EDGE  

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(@whixson)
Neutron Star Customer
Joined: 1 year ago
Posts: 101
February 4, 2019 08:02  

All of a sudden I'm unable to connect with the website - I get a Hmm .... Can't reach this page error. Having to use another browser now


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2168
February 5, 2019 23:22  
Posted by: Whixson

All of a sudden I'm unable to connect with the website - I get a Hmm .... Can't reach this page error. Having to use another browser now

Hi @whixson,

Our website has a firewall and this will be triggered after too many failed login attempts (10x) as a security measure.

If you are not sure anymore of your password, it's best to simply reset your password:

https://www.astropixelprocessor.com/my-account/lost-password/

instead of trying a lot of times 😉

If you need help with a password reset, contact me by email at support@astropixelprocessor.com

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@whixson)
Neutron Star Customer
Joined: 1 year ago
Posts: 101
February 5, 2019 23:40  

Hi Mabula,

i did change my password and I can log in fine on Safari or Christmas me, just not Edge. 


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(@mabula-admin)
Quasar Admin
Joined: 3 years ago
Posts: 2168
February 6, 2019 00:52  

Hi @whixson,

Still not?

Then please have a look at the browser cache settings in Edge and clean them for astropixelprocessor.com if possible. I think it will be related to the cache.

Or try to refresh the browser at least twice, usually done with the F5 button.

The issue is not on our end I think, I have checked our firewall and you are not being blocked.

Kind regards,

Mabula

Main developer of Astro Pixel Processor and owner of Aries Productions


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(@whixson)
Neutron Star Customer
Joined: 1 year ago
Posts: 101
February 7, 2019 07:12  

Thanks Mabula, the F5 trick did it.

Wayne


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