Share:
Notifications
Clear all

15th Feb 2024: Astro Pixel Processor 2.0.0-beta29 released - macOS native File Chooser, macOS CMD-Q fixed, read-only Fits on network fixed and other bug fixes

7th December 2023:  added payment option Alipay to purchase Astro Pixel Processor from China, Hong Kong, Macau, Taiwan, Korea, Japan and other countries where Alipay is used.

 

Please verify yourself

8 Posts
5 Users
1 Likes
3,772 Views
(@diesel)
Molecular Cloud
Joined: 6 years ago
Posts: 2
Topic starter  

When I tried to place an order for the renters licence I filled in all the details where's an asterix filled in my card details then clicked the checkout button at the bottom. I then get the following message :- please virify yourself before submitting the form. Can you explain what I can do to stop this message.

This topic was modified 4 years ago by Mabula-Admin

   
ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 7 years ago
Posts: 5707
 

Mm, never heard anyone having this issue before. I'll forward this one to Mabula @mabula-admin


   
ReplyQuote
(@mabula-admin)
Universe Admin
Joined: 7 years ago
Posts: 4366
 

Dear @diesel & @vincent-mod,

You need to see this at checkout:

VerifyEmailAddress

Fill in a valid email address and click on CLICK HERE to get VERIFICATION CODE, then you should wait for an email to arrive with an email verification code of 6 digits.

Enter this code in the Verify Code field and then you will be verified.

If you don't see the CLICK HERE to get VERIFICATION CODE button, you will need to use a different browser or perhaps you need to disable some unwanted caching of your browser, like a caching plugin. I know that on some platforms with some browsers, the button is not shown. I am working to improve this.

Kind regards,

Mabula


   
ReplyQuote
(@diesel)
Molecular Cloud
Joined: 6 years ago
Posts: 2
Topic starter  

Tried get verification code, entered the code still get the error message.

 

 

 

 


   
ReplyQuote
(@oopfan)
Neutron Star
Joined: 5 years ago
Posts: 109
 

@diesel

Here is a wild guess: You may need to "whitelist" https://astropixelprocessor.com

In my case I run a tight ship. I have Firefox configured to block all website's cookies, tracking content, and cryptominers. You can configure all modern browsers to something similar. If your browser is configured to block cookies then you need to whitelist https://astropixelprocessor.com

EDIT: Here is some additional information about whitelisting. Notice that I used "https://astropixelprocessor.com". I purposely removed "www." This may not necessarily pertain to Mabula's site but it is good to know this going forward. Sometimes websites will redirect to a subdomain, for example "https://account.example.com". If you permit "https://example.com" then you are OK but if you permit "https://www.example.com" then cookies will fail.

EDIT: There could be another possibility. I've noticed in the last 24 hours or so that when I post a reply to a new topic that it takes a very long time to get a response after I click the "Reply" button. This is the time it takes to queue up a process that sends me an email asking me to verify my subscription. In the last couple hours the system has degraded to the point where I don't receive the email and my browser redirects with ERROR 503 SERVICE UNAVAILABLE. This indicates that there is a possible failure in the back-end of APP's website.

 


   
ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 7 years ago
Posts: 5707
 

Yes good one @oopfan, I've not seen this issue before so it seems it's very specific to your browser settings.


   
ReplyQuote
(@apshooter)
Hydrogen Atom
Joined: 6 years ago
Posts: 1
 

I'm having the same issue trying to get a renewal.


   
ReplyQuote
(@vincent-mod)
Universe Admin
Joined: 7 years ago
Posts: 5707
 

Could you try using a different browser? Just to see if it's a setting of your browser you're currently using?


   
ReplyQuote
Share: