Cannot place order
 
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15th Feb 2024: Astro Pixel Processor 2.0.0-beta29 released - macOS native File Chooser, macOS CMD-Q fixed, read-only Fits on network fixed and other bug fixes

7th December 2023:  added payment option Alipay to purchase Astro Pixel Processor from China, Hong Kong, Macau, Taiwan, Korea, Japan and other countries where Alipay is used.

 

[Solved] Cannot place order

7 Posts
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(@astrofrankie)
Molecular Cloud
Joined: 5 years ago
Posts: 3
Topic starter  

I am trying to place an order for the renters license and pay through Pay Pal. I get the message 'The email OTP was sent to and the email in contact submission do not match'.  and the order will not go through.

 

Frank


   
(@mabula-admin)
Universe Admin
Joined: 7 years ago
Posts: 4366
 

Dear Frank @astrofrankie,

Apologies for the inconvenience.

I do see that in the end, you were able to complete your order for a Renter's license, thank you very much.

Can you indicate what you did so it did work in the end?

Did you restart your browser? Perhaps another browser?

Did you use another email address?

I am working to further improve the order process, so any detail that you can give me is highly appreciated 😉

 

Kind regards,

Mabula


   
(@astrofrankie)
Molecular Cloud
Joined: 5 years ago
Posts: 3
Topic starter  

@mabula-admin

I ordered it through credit card. PayPal would not work.


   
(@mabula-admin)
Universe Admin
Joined: 7 years ago
Posts: 4366
 

Hi Frank @astrofrankie,

Thank you very much, do I understand correctly now that when you chose credit card as payment method, the message

'The email OTP was sent to and the email in contact submission do not match'

did not show and the order could be completed?

Kind regards,

Mabula


   
(@astrofrankie)
Molecular Cloud
Joined: 5 years ago
Posts: 3
Topic starter  

@mabula-admin

Correct. Message only appears when trying to usePayPal.


   
(@ronjbrunoepbfi-com)
Hydrogen Atom
Joined: 2 years ago
Posts: 1
 

Declines my card?  Do not understand why


   
(@vincent-mod)
Universe Admin
Joined: 7 years ago
Posts: 5707
 

Seems like it worked? In any case, thanks for buying!


   
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