[Sticky] Where is my license code?

@mabula-admin

my desktop has died so i do not have access to my licence code. how do i get it sent to me again

Just write to support@astropixelprocessor.com with the request and reason and Mabula will sort it out.

@vincent-mod  How long should I expect a response to toke to a lost license info email I sent to support.  I included my invoice with order number.  Thanks

Should be fast normally, but I guess he's been very busy. I've notified him directly.

I purchased a renters license yesterday, but did not receive any emails. Please check on this.

Are you using hotmail by any chance? We never see the issue that a key is not delivered, we do see that it ends up in spam sometimes. Could you check?

I'll also let Mabula know.

Ah, just got notice from Mabula this was solved.

I don't have a 30-day trial code, can't access it.

When you order a license, trial or other, you should immediately receive an email with it. Can you check your junk folder?

Hi Vincent, Mabula. I sent an email query about 36 hours ago (When I went to install the latest Beta it asked for my license details which I find I have lost, I have about a month to run on a renter license) but I had not got a response. Just checking that my mail went through?

I am using hotmail so I have been keeping an eye on my spam folder as well.

Regards

Paul.

Dear Paul @the_bluester,

I have sent your license details to your email address just now 😉

Mabula

Great, thanks Mabula. I have no idea what I did with my original license email.

Hallo

Ich kann meine im Oktober 2021 erworbene Lizenz nicht finden.

Könnten Sie mir bitte zusätzliche Hilfe geben?

Alles Gute

Dear Angela, I'll send your license details to your mail.