15th Feb 2024: Astro Pixel Processor 2.0.0-beta29 released - macOS native File Chooser, macOS CMD-Q fixed, read-only Fits on network fixed and other bug fixes
7th December 2023: added payment option Alipay to purchase Astro Pixel Processor from China, Hong Kong, Macau, Taiwan, Korea, Japan and other countries where Alipay is used.
Hi all,
It is reported by several hotmail users that they don't receive e-mail from astropixelprocessor.com with license details or forum update messages.
The problem is located on Hotmail's side since the e-mails are being delivered according to the mail servers. Hotmail is removing the e-mails before you can see them in your inbox, because Hotmail marks them as spam probably.
There are some settings that you can change in your hotmail account to hopefully solve this:
- Log into your Hotmail Account
- Add the astro pixel processor email addresses to your Contacts list:
support@astropixelprocessor.com
license@astropixelprocessor.com
mabula@astropixelprocessor.com
- Click Options
- On the left side of the page, click Mail
- Click Junk E-Mail Protection
- Click Safe List
- Add the
astropixelprocessor.com domain
Note that it can sometimes take a while to receive mail from Hotmail. If after doing the above you still aren’t receiving the emails, you should check your basic preferences to make sure you aren’t filtering too much mail. To do this:
- Log into your Hotmail Account
- Click Options
- Click Junk E-Mail Protection
- Click Junk E-Mail Filter
- Make sure your filter is set to low.
Please let me know if this solves the e-mail delivery problems.
Kind regards,
Mabula